{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-13T04:08:47.715Z"
  },
  "data": {
    "id": "incident_statuspage_pantheon_sdc880hcd3r3",
    "slug": "pantheon-intermittent-dashboard-performance-issues-2026-06-30",
    "title": "Intermittent Dashboard Performance Issues",
    "summary": "Intermittent Dashboard Performance Issues",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-01T00:17:56+00:00",
    "updatedAt": "2026-07-01T18:49:40.461+00:00",
    "resolvedAt": "2026-07-01T18:49:40.445+00:00",
    "provider": {
      "slug": "pantheon",
      "name": "Pantheon"
    },
    "affectedServices": [
      {
        "slug": "pantheon-dashboard",
        "name": "Dashboard"
      }
    ],
    "links": {
      "html": "/incidents/pantheon-intermittent-dashboard-performance-issues-2026-06-30",
      "api": "/api/v1/incidents/pantheon-intermittent-dashboard-performance-issues-2026-06-30",
      "providerHtml": "/providers/pantheon",
      "alerts": "https://outagedeck.com/account?stack=pantheon&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Pantheon reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_pantheon_status",
      "kind": "official_api",
      "name": "Pantheon Operations Status",
      "checkedAt": "2026-08-13T04:00:29.141+00:00",
      "officialUrl": "https://status.pantheon.io",
      "statusPageUrl": "https://status.pantheon.io"
    },
    "updates": [
      {
        "id": "update_statuspage_pantheon_sdc880hcd3r3_z2hm2vhsf7dj",
        "status": "investigating",
        "body": "We are currently experiencing an issue causing slow loading times and intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected.\n\nOur Engineering team is actively working to isolate the root cause and restore normal performance. We appreciate your patience as we resolve this platform latency.\n\nIf you require immediate assistance for urgent concerns, please submit a support ticket or launch a live chat session. In the event the Dashboard becomes completely inaccessible, you can contact us directly at helpdesk@pantheon.io.",
        "createdAt": "2026-06-30T18:15:04.636+00:00"
      },
      {
        "id": "update_statuspage_pantheon_sdc880hcd3r3_vmc23lp0245y",
        "status": "investigating",
        "body": "We are continuing to investigate the root cause of the dashboard performance degradation. Users may still experience slow loading times. Live sites remain fully operational and unaffected.\n\nOur team is actively implementing a fix to restore normal operations. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at helpdesk@pantheon.io.",
        "createdAt": "2026-06-30T21:16:25.071+00:00"
      },
      {
        "id": "update_statuspage_pantheon_sdc880hcd3r3_xyb5d6jxrfh7",
        "status": "investigating",
        "body": "We have made progress investigating the dashboard performance degradation and are pausing active remediation for today. Our team will continue work tomorrow to fully resolve the issue.\n\nUsers may still experience slow loading times in the dashboard. Live sites remain fully operational and unaffected.\n\nWe will provide the next update in approximately 6 hours. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at helpdesk@pantheon.io.",
        "createdAt": "2026-07-01T00:17:56.41+00:00"
      },
      {
        "id": "update_statuspage_pantheon_sdc880hcd3r3_6qxsmc72r6g6",
        "status": "investigating",
        "body": "There is no change to report at this time. Our team will resume work tomorrow to investigate and resolve the dashboard performance degradation.\n\nUsers may still experience slow loading times in the dashboard. Live sites remain fully operational and unaffected.\n\nWe will continue to provide updates as work progresses. If you require immediate assistance and cannot access the support tab through your dashboard, please contact us directly at helpdesk@pantheon.io.",
        "createdAt": "2026-07-01T06:30:38.256+00:00"
      },
      {
        "id": "update_statuspage_pantheon_sdc880hcd3r3_yqz6fpjs9qb6",
        "status": "investigating",
        "body": "Our engineering team has resumed the investigation and is actively making progress.\n\nUsers may continue to experience intermittent slow loading times in the Pantheon Dashboard. Live sites remain fully operational and are not affected by this issue.\n\nWe understand the inconvenience this may cause and appreciate your patience as our investigation continues. \n\nWe will provide our next update within the next 6 hours, or sooner if new information becomes available or meaningful progress is made.\n\nIf you require immediate assistance and are unable to access the Support tab in your dashboard, please contact us directly at helpdesk@pantheon.io.",
        "createdAt": "2026-07-01T12:20:06.791+00:00"
      },
      {
        "id": "update_statuspage_pantheon_sdc880hcd3r3_d60l6kk6h4zm",
        "status": "monitoring",
        "body": "A fix has been deployed, and the Pantheon Dashboard is now performing normally with stable loading times.\n\nA runtime upgrade in our API layer recently reduced the size of an internal connection pool used for resolving service addresses. Under normal traffic, this caused requests to queue up waiting for available connections instead of being processed immediately, adding several seconds of delay to page loads and API responses across the dashboard.\n\nOur Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update once the resolution is verified.\n\nIf you continue to experience any performance degradation, please contact us directly at helpdesk@pantheon.io.",
        "createdAt": "2026-07-01T18:11:47.853+00:00"
      },
      {
        "id": "update_statuspage_pantheon_sdc880hcd3r3_xxk5v0ygwsp4",
        "status": "resolved",
        "body": "This incident has been resolved. The Pantheon Dashboard is performing normally, and loading times remain completely stable.\n\nThank you for your patience while we worked to resolve this issue. If you experience any further difficulties, please contact us directly at helpdesk@pantheon.io.",
        "createdAt": "2026-07-01T18:49:40.445+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}