{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-13T04:08:46.704Z"
  },
  "data": {
    "id": "incident_statuspage_pantheon_g9r6wvzjbfgj",
    "slug": "pantheon-intermittent-dashboard-performance-issues-2026-05-25",
    "title": "Intermittent Dashboard Performance Issues",
    "summary": "Intermittent Dashboard Performance Issues",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-05-25T15:53:32.492+00:00",
    "updatedAt": "2026-05-25T20:39:24.087+00:00",
    "resolvedAt": "2026-05-25T20:39:24.069+00:00",
    "provider": {
      "slug": "pantheon",
      "name": "Pantheon"
    },
    "affectedServices": [
      {
        "slug": "pantheon-dashboard",
        "name": "Dashboard"
      }
    ],
    "links": {
      "html": "/incidents/pantheon-intermittent-dashboard-performance-issues-2026-05-25",
      "api": "/api/v1/incidents/pantheon-intermittent-dashboard-performance-issues-2026-05-25",
      "providerHtml": "/providers/pantheon",
      "alerts": "https://outagedeck.com/account?stack=pantheon&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Pantheon reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_pantheon_status",
      "kind": "official_api",
      "name": "Pantheon Operations Status",
      "checkedAt": "2026-08-13T04:00:29.141+00:00",
      "officialUrl": "https://status.pantheon.io",
      "statusPageUrl": "https://status.pantheon.io"
    },
    "updates": [
      {
        "id": "update_statuspage_pantheon_g9r6wvzjbfgj_hp18zllvngxc",
        "status": "investigating",
        "body": "We are currently experiencing an issue causing slow loading times and intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected.\n\nOur Engineering team is actively working to isolate the root cause and restore normal performance. We appreciate your patience as we resolve this deployment blocker.\n\nIf you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inaccessible, please contact us directly at helpdesk@pantheon.io.",
        "createdAt": "2026-05-25T15:53:32.609+00:00"
      },
      {
        "id": "update_statuspage_pantheon_g9r6wvzjbfgj_g451rcp62bdh",
        "status": "investigating",
        "body": "We are continuing to investigate the root cause of the Dashboard performance issues. Users may continue to experience slow loading times or temporary timeouts. Live sites are unaffected.\n\nWe are actively working on a fix to restore normal operations. If you need immediate assistance and are unable to access support through the dashboard, please contact us at helpdesk@pantheon.io.",
        "createdAt": "2026-05-25T16:38:56.84+00:00"
      },
      {
        "id": "update_statuspage_pantheon_g9r6wvzjbfgj_2c1z026ldqfk",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-05-25T17:24:17.572+00:00"
      },
      {
        "id": "update_statuspage_pantheon_g9r6wvzjbfgj_sch79ms2f2s8",
        "status": "investigating",
        "body": "We are continuing to work on the Dashboard performance issues. The dashboard is operating normally. We are continuing to investigate the root cause. All live sites remain unaffected.\n\nOur next update will be provided within the hour, or sooner as information becomes available. If you require urgent assistance, please contact helpdesk@pantheon.io.",
        "createdAt": "2026-05-25T18:45:03.526+00:00"
      },
      {
        "id": "update_statuspage_pantheon_g9r6wvzjbfgj_y3d4p8dhcz40",
        "status": "monitoring",
        "body": "A fix has been deployed, and the Dashboard is now running normally with stable loading times.\n\nOur Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update once the resolution is verified.\n\nIf you continue to experience any performance degradation, please contact us directly at helpdesk@pantheon.io.",
        "createdAt": "2026-05-25T19:51:14.118+00:00"
      },
      {
        "id": "update_statuspage_pantheon_g9r6wvzjbfgj_wdvmny6xkbpd",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-05-25T20:39:24.069+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}