{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-13T04:08:49.239Z"
  },
  "data": {
    "id": "incident_statuspage_pantheon_vfrxxy0xpj9c",
    "slug": "pantheon-filesystem-access-issues-2026-03-11",
    "title": "Filesystem Access Issues",
    "summary": "Filesystem Access Issues",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-03-11T15:49:25.65+00:00",
    "updatedAt": "2026-03-18T01:43:40.648+00:00",
    "resolvedAt": "2026-03-18T01:43:40.634+00:00",
    "provider": {
      "slug": "pantheon",
      "name": "Pantheon"
    },
    "affectedServices": [
      {
        "slug": "pantheon-sites",
        "name": "Customer Sites"
      }
    ],
    "links": {
      "html": "/incidents/pantheon-filesystem-access-issues-2026-03-11",
      "api": "/api/v1/incidents/pantheon-filesystem-access-issues-2026-03-11",
      "providerHtml": "/providers/pantheon",
      "alerts": "https://outagedeck.com/account?stack=pantheon&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Pantheon reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_pantheon_status",
      "kind": "official_api",
      "name": "Pantheon Operations Status",
      "checkedAt": "2026-08-13T04:00:29.141+00:00",
      "officialUrl": "https://status.pantheon.io",
      "statusPageUrl": "https://status.pantheon.io"
    },
    "updates": [
      {
        "id": "update_statuspage_pantheon_vfrxxy0xpj9c_74c174bhkrtf",
        "status": "investigating",
        "body": "We are currently investigating reports of filesystem permission errors affecting select sites. \nOur Engineering team is performing a deep-dive analysis to identify the root cause and develop a permanent, automated fix.\n\nCurrent Workaround:\nWhile we work on a long-term resolution, our Support team can perform a manual remediation to restore site functionality immediately.\n\nIf your site is experiencing permission-related errors, please reach out via Support Chat or submit a Ticket.\nOur team is standing by to apply the necessary manual adjustments to your environment.\n\nWe are committed to resolving this underlying issue and will provide the next update as soon as more information or a timeline for the permanent fix becomes available.\nThank you for your continued patience.",
        "createdAt": "2026-03-11T15:49:25.741+00:00"
      },
      {
        "id": "update_statuspage_pantheon_vfrxxy0xpj9c_v3qvltdqg9gh",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-03-11T19:32:57.135+00:00"
      },
      {
        "id": "update_statuspage_pantheon_vfrxxy0xpj9c_wxsn20n8gnlj",
        "status": "investigating",
        "body": "We are continuing to investigate the root cause of the Filesystem Access Issues. \n\nPlease reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.",
        "createdAt": "2026-03-11T23:02:10.649+00:00"
      },
      {
        "id": "update_statuspage_pantheon_vfrxxy0xpj9c_58x3mdlx61zk",
        "status": "investigating",
        "body": "We are continuing to investigate the root cause of the Filesystem Access Issues. \n\nThank you for your patience and understanding.",
        "createdAt": "2026-03-12T04:07:43.24+00:00"
      },
      {
        "id": "update_statuspage_pantheon_vfrxxy0xpj9c_lrcycskb0fx0",
        "status": "investigating",
        "body": "Our team is continuing to investigate the root cause of the filesystem access issues. We'll post another update in 3–6 hours, or sooner if significant progress is made. We sincerely appreciate your continued patience and understanding.",
        "createdAt": "2026-03-12T10:53:54.765+00:00"
      },
      {
        "id": "update_statuspage_pantheon_vfrxxy0xpj9c_kkgmlrgff8kx",
        "status": "investigating",
        "body": "Our Engineering team is continuing its deep dive into the reported cases to identify a permanent resolution. \nThe investigation remains active and is our top priority.\n\nWe'll be updating the status within 6 hours from now, or sooner if new information becomes available.\nWe appreciate your continued patience on this.",
        "createdAt": "2026-03-12T18:44:35.214+00:00"
      },
      {
        "id": "update_statuspage_pantheon_vfrxxy0xpj9c_qv3dlrsryghb",
        "status": "investigating",
        "body": "Our Engineering team is continuing to investigate the reported cases to determine a permanent resolution. The issue remains a top priority.\n\nWe’ll share another update within 6 hours, or sooner if new information becomes available. Thank you for your patience.",
        "createdAt": "2026-03-13T12:25:00.443+00:00"
      },
      {
        "id": "update_statuspage_pantheon_vfrxxy0xpj9c_k1y3g4yqrp7l",
        "status": "investigating",
        "body": "We are continuing to investigate the issue with filesystem access. \n\nIf you are currently experiencing permission-related errors in your Live environment, please contact Support via chat or ticket immediately. Our team is prepared to apply a manual remediation for affected sites.\n\nWe are treating this with high priority and will provide a status update within the next 6 hours, or sooner if new information becomes available.",
        "createdAt": "2026-03-13T19:34:38.917+00:00"
      },
      {
        "id": "update_statuspage_pantheon_vfrxxy0xpj9c_9b97qf33syyf",
        "status": "investigating",
        "body": "We are continuing to investigate the root cause of the Filesystem Access Issues. \n\nThank you for your patience and understanding.",
        "createdAt": "2026-03-14T04:02:17.733+00:00"
      },
      {
        "id": "update_statuspage_pantheon_vfrxxy0xpj9c_89k4bjjnf0db",
        "status": "investigating",
        "body": "Investigation continues into the reported filesystem issues. \n\nOur Engineering team is working through the weekend to resolve this with the highest priority for all affected sites. \nWe will provide a further update in 6 hours or as soon as new information becomes available.",
        "createdAt": "2026-03-16T19:51:17.857+00:00"
      },
      {
        "id": "update_statuspage_pantheon_vfrxxy0xpj9c_xg3m1kdylf65",
        "status": "investigating",
        "body": "We are continuing to investigate the issue.\n\nPlease reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.",
        "createdAt": "2026-03-17T03:32:14.231+00:00"
      },
      {
        "id": "update_statuspage_pantheon_vfrxxy0xpj9c_lct5ccf25qdc",
        "status": "investigating",
        "body": "Our team is actively investigating the filesystem access issue.\n\nIf you experience any permission-related errors in your Live environment, please don't hesitate to contact Support via chat or ticket.\n\nWe greatly appreciate your continued patience.",
        "createdAt": "2026-03-17T11:39:10.523+00:00"
      },
      {
        "id": "update_statuspage_pantheon_vfrxxy0xpj9c_h6fh32knzs0k",
        "status": "investigating",
        "body": "Our Engineering team is actively investigating this issue in conjunction with the reports.\n\nHowever, there are no recent reports.\nIf you are experiencing any filesystem permissions issues on your Live environment, please contact Support, as a manual mitigation may be implemented.\n\nWe will be updating the status page within approximately 6-8 hours or as soon as additional information becomes available.",
        "createdAt": "2026-03-17T22:37:01.206+00:00"
      },
      {
        "id": "update_statuspage_pantheon_vfrxxy0xpj9c_lmc0b3wv162z",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-03-18T01:43:40.634+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}