{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-13T04:10:29.324Z"
  },
  "data": {
    "id": "incident_statuspage_pantheon_4q85r15qqzyh",
    "slug": "pantheon-degraded-redis-endpoint-response-2026-04-15",
    "title": "Degraded Redis Endpoint Response",
    "summary": "Degraded Redis Endpoint Response",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-04-15T10:40:19.112+00:00",
    "updatedAt": "2026-04-16T14:47:49.434+00:00",
    "resolvedAt": "2026-04-16T14:47:49.418+00:00",
    "provider": {
      "slug": "pantheon",
      "name": "Pantheon"
    },
    "affectedServices": [
      {
        "slug": "pantheon-sites",
        "name": "Customer Sites"
      }
    ],
    "links": {
      "html": "/incidents/pantheon-degraded-redis-endpoint-response-2026-04-15",
      "api": "/api/v1/incidents/pantheon-degraded-redis-endpoint-response-2026-04-15",
      "providerHtml": "/providers/pantheon",
      "alerts": "https://outagedeck.com/account?stack=pantheon&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Pantheon reported a major event for the affected tracked services.",
    "source": {
      "id": "source_pantheon_status",
      "kind": "official_api",
      "name": "Pantheon Operations Status",
      "checkedAt": "2026-08-13T04:05:04.665+00:00",
      "officialUrl": "https://status.pantheon.io",
      "statusPageUrl": "https://status.pantheon.io"
    },
    "updates": [
      {
        "id": "update_statuspage_pantheon_4q85r15qqzyh_379tp58csf8n",
        "status": "investigating",
        "body": "We are currently investigating an issue where some sites are experiencing disruptions in Redis connections.\n\nWe'll provide further updates as soon as further information becomes available.",
        "createdAt": "2026-04-15T10:40:19.206+00:00"
      },
      {
        "id": "update_statuspage_pantheon_4q85r15qqzyh_bm1vmg98r97c",
        "status": "investigating",
        "body": "We are actively investigating the issue and will continue to provide updates as more information becomes available.",
        "createdAt": "2026-04-15T11:44:26.44+00:00"
      },
      {
        "id": "update_statuspage_pantheon_4q85r15qqzyh_xg7l71ywfz5m",
        "status": "investigating",
        "body": "We are continuing to investigate the issue.\n\nPlease reach out to Support via chat or ticket if you are seeing any Redis connection errors in your Live environment.",
        "createdAt": "2026-04-15T12:56:32.898+00:00"
      },
      {
        "id": "update_statuspage_pantheon_4q85r15qqzyh_wdvrdgd0xcnt",
        "status": "investigating",
        "body": "We are continuing to actively investigate this issue. We have identified that the affected sites are limited to the Europe region.\n\nWe appreciate your patience and will share more information as soon as it's available.",
        "createdAt": "2026-04-15T14:23:49.678+00:00"
      },
      {
        "id": "update_statuspage_pantheon_4q85r15qqzyh_9blh3rcrytby",
        "status": "investigating",
        "body": "We are continuing to investigate the issue with Redis connection on several affected sites, and we have a remediation in place. \nIf you experience site downtime or any Redis-related issues, please contact Support.\n\nWe will provide an update in approximately 1-2 hours or as soon as more information becomes available.",
        "createdAt": "2026-04-15T16:16:42.468+00:00"
      },
      {
        "id": "update_statuspage_pantheon_4q85r15qqzyh_61dtxhs39b1k",
        "status": "investigating",
        "body": "We are continuing to investigate the platform-wide issue with Redis connection that affected customer sites earlier. \n\nIf you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately.\n\nWe will provide another update within the next day or as soon as more details become available.",
        "createdAt": "2026-04-15T20:04:52.76+00:00"
      },
      {
        "id": "update_statuspage_pantheon_4q85r15qqzyh_b0cj85tb3s3y",
        "status": "investigating",
        "body": "We are actively investigating reports of intermittent downtime impacting several sites due to Redis connection issues. \nAt this time, a manual remediation can be done by Support. \n\nIf you're currently experiencing issues with your sites due to Redis, please contact Support via chat or ticket. \nOur team is standing by to assist.\n\nWe will share another update within the next 3-4 hours or sooner as more information becomes available.",
        "createdAt": "2026-04-15T23:02:44.845+00:00"
      },
      {
        "id": "update_statuspage_pantheon_4q85r15qqzyh_373jtwn7nfj3",
        "status": "investigating",
        "body": "We are continuing to investigate the Redis issue affecting a subset of customer sites from the EU region. \n\nWe have not received any new reports recently but if you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately. \n\nThank you for your continued patience.",
        "createdAt": "2026-04-16T03:30:17.997+00:00"
      },
      {
        "id": "update_statuspage_pantheon_4q85r15qqzyh_081j80rxc6cx",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.\n\nThank you for your continued patience.",
        "createdAt": "2026-04-16T08:41:53.822+00:00"
      },
      {
        "id": "update_statuspage_pantheon_4q85r15qqzyh_sb1pqbk7yjw9",
        "status": "monitoring",
        "body": "We are closely monitoring the recent fix and have not identified any new issues.\n\nWe will provide further updates as they become available.",
        "createdAt": "2026-04-16T12:29:54.238+00:00"
      },
      {
        "id": "update_statuspage_pantheon_4q85r15qqzyh_2k912d4xn1r9",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-04-16T14:47:49.418+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}