{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-13T04:08:37.607Z"
  },
  "data": {
    "id": "incident_statuspage_pantheon_61ch8450xy5b",
    "slug": "pantheon-dashboard-performance-issues-2026-08-04",
    "title": "Dashboard Performance Issues",
    "summary": "Dashboard Performance Issues",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-08-04T18:37:11.813+00:00",
    "updatedAt": "2026-08-06T17:11:54.942+00:00",
    "resolvedAt": "2026-08-06T17:11:54.924+00:00",
    "provider": {
      "slug": "pantheon",
      "name": "Pantheon"
    },
    "affectedServices": [
      {
        "slug": "pantheon-dashboard",
        "name": "Dashboard"
      },
      {
        "slug": "pantheon-workflows",
        "name": "Deploys & Workflows"
      }
    ],
    "links": {
      "html": "/incidents/pantheon-dashboard-performance-issues-2026-08-04",
      "api": "/api/v1/incidents/pantheon-dashboard-performance-issues-2026-08-04",
      "providerHtml": "/providers/pantheon",
      "alerts": "https://outagedeck.com/account?stack=pantheon&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Pantheon reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_pantheon_status",
      "kind": "official_api",
      "name": "Pantheon Operations Status",
      "checkedAt": "2026-08-13T04:00:29.141+00:00",
      "officialUrl": "https://status.pantheon.io",
      "statusPageUrl": "https://status.pantheon.io"
    },
    "updates": [
      {
        "id": "update_statuspage_pantheon_61ch8450xy5b_cqqnkmcbxh2l",
        "status": "investigating",
        "body": "Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected.\n\nOur Engineering team is actively investigating the issue to restore full functionality as quickly as possible.\nNeed Immediate Assistance?\n\nGeneral concerns: Submit a ticket or reach out via Live Chat.\n- If the Dashboard is inaccessible: Contact us directly at helpdesk@pantheon.io.\n- We will provide another update within 30–60 minutes, or as soon as new information becomes available. \n\nThank you for your patience.",
        "createdAt": "2026-08-04T18:37:11.909+00:00"
      },
      {
        "id": "update_statuspage_pantheon_61ch8450xy5b_b5tkbzpb4mfx",
        "status": "investigating",
        "body": "We are continuing to investigate this issue. \n\nWe have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and unaffected. We will provide another update as soon as more information becomes available.",
        "createdAt": "2026-08-04T18:44:42.069+00:00"
      },
      {
        "id": "update_statuspage_pantheon_61ch8450xy5b_hglqbq6xfh26",
        "status": "identified",
        "body": "Our Engineering team has identified the root cause of the degraded performance impacting the Dashboard, Workflow, and Terminus Operations. \nWe are currently running a necessary backend process to resolve the issue, which will take some time to complete.\n\nLive hosted sites and uptime remain fully operational and unaffected. \nWe will provide our next update in 2 to 3 hours, or sooner if the situation changes.",
        "createdAt": "2026-08-04T21:12:21.268+00:00"
      },
      {
        "id": "update_statuspage_pantheon_61ch8450xy5b_d4rkhgj9nwmp",
        "status": "identified",
        "body": "We are still working through the necessary backend process to resolve this issue, which is expected to take some additional time. \n\nLive sites remain fully operational and unaffected. We'll provide our next update in 3 hours, or sooner if the situation changes.",
        "createdAt": "2026-08-05T06:06:13.071+00:00"
      },
      {
        "id": "update_statuspage_pantheon_61ch8450xy5b_k7nhc0qg6kfy",
        "status": "identified",
        "body": "Our engineering team is actively working to resolve this issue and continues to make progress. \n\nLive sites remain fully operational and remain unaffected. We'll provide our next update in 3 hours, or sooner if there are any significant developments.",
        "createdAt": "2026-08-05T09:27:28.941+00:00"
      },
      {
        "id": "update_statuspage_pantheon_61ch8450xy5b_f6kccflglkc2",
        "status": "identified",
        "body": "Our engineering team continues to make progress toward resolving the issue. Live sites remain fully operational and are not affected.\n\nWe appreciate your patience while we restore full dashboard functionality. Our next update will be provided within 3 hours, or sooner if additional information becomes available.",
        "createdAt": "2026-08-05T12:17:54.335+00:00"
      },
      {
        "id": "update_statuspage_pantheon_61ch8450xy5b_psrzmp1v3lhw",
        "status": "identified",
        "body": "Our engineering team continues to work through the necessary backend processes to resolve the issue. This work is progressing as expected, and live sites remain fully operational and are not affected.\n\nOur next update will be provided within 4–5 hours, or sooner if significant new information becomes available.",
        "createdAt": "2026-08-05T15:07:13.84+00:00"
      },
      {
        "id": "update_statuspage_pantheon_61ch8450xy5b_7nln7sqkj2fg",
        "status": "identified",
        "body": "Our engineering team continues to work through the necessary backend processes to resolve the degraded performance. This work remains ongoing as expected.\n\nLive hosted sites and uptime are fully operational and are not affected. We will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.",
        "createdAt": "2026-08-05T18:48:56.681+00:00"
      },
      {
        "id": "update_statuspage_pantheon_61ch8450xy5b_gybplbqqy8ct",
        "status": "identified",
        "body": "The necessary backend processes are still actively running to resolve the degraded performance. \nOur engineering team is continuing to monitor the progress.\n\nLive hosted sites and uptime remain fully operational and are not affected. \nWe will provide our next update within 4 to 5 hours, or sooner if significant new information becomes available.",
        "createdAt": "2026-08-05T22:57:56.016+00:00"
      },
      {
        "id": "update_statuspage_pantheon_61ch8450xy5b_vk3j5lz2qrqq",
        "status": "identified",
        "body": "Our engineering team continues to make progress toward resolving the issue. Live hosted sites remain fully operational and are not affected.\n\nOur next update will be provided within 4–5 hours, or sooner if significant new information becomes available.",
        "createdAt": "2026-08-06T09:03:36.94+00:00"
      },
      {
        "id": "update_statuspage_pantheon_61ch8450xy5b_vxt8238nx3wf",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-08-06T15:50:17.623+00:00"
      },
      {
        "id": "update_statuspage_pantheon_61ch8450xy5b_g7lvskqdhn7s",
        "status": "resolved",
        "body": "This incident has been resolved, and full performance has been restored to the Dashboard, Workflow Operations, and Terminus Operations. Live hosted sites and uptime remained fully operational throughout this event.\n\nThank you for your patience while we worked to resolve this. If you encounter any further issues, please contact our Support team.",
        "createdAt": "2026-08-06T17:11:54.924+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}