{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-04T22:17:23.498Z"
  },
  "data": {
    "id": "incident_statuspage_pantheon_gbg2r0dktf8l",
    "slug": "pantheon-dashboard-outage-2026-09-01",
    "title": "Dashboard Outage",
    "summary": "Dashboard Outage",
    "status": "resolved",
    "severity": "critical",
    "startedAt": "2026-09-01T15:14:31.41+00:00",
    "updatedAt": "2026-09-01T20:37:12.486+00:00",
    "resolvedAt": "2026-09-01T20:37:12.467+00:00",
    "provider": {
      "slug": "pantheon",
      "name": "Pantheon"
    },
    "affectedServices": [
      {
        "slug": "pantheon-certificates",
        "name": "Certificate Provisioning"
      },
      {
        "slug": "pantheon-sites",
        "name": "Customer Sites"
      },
      {
        "slug": "pantheon-dashboard",
        "name": "Dashboard"
      },
      {
        "slug": "pantheon-workflows",
        "name": "Deploys & Workflows"
      },
      {
        "slug": "pantheon-cdn",
        "name": "Global CDN"
      }
    ],
    "links": {
      "html": "/incidents/pantheon-dashboard-outage-2026-09-01",
      "api": "/api/v1/incidents/pantheon-dashboard-outage-2026-09-01",
      "providerHtml": "/providers/pantheon",
      "alerts": "https://outagedeck.com/account?stack=pantheon&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Pantheon reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_pantheon_status",
      "kind": "official_api",
      "name": "Pantheon Operations Status",
      "checkedAt": "2026-09-04T22:15:05.111+00:00",
      "officialUrl": "https://status.pantheon.io",
      "statusPageUrl": "https://status.pantheon.io"
    },
    "updates": [
      {
        "id": "update_statuspage_pantheon_gbg2r0dktf8l_y1c2g2dmg35x",
        "status": "investigating",
        "body": "Our Engineering team is currently investigating reports of degraded performance affecting the Dashboard interface. \nA subset of users may experience slow page loading times or intermittent issues opening site environments. \nLive hosted sites and environment uptime remain fully operational and unaffected.\n\nWe are actively working to identify the root cause and restore normal performance as quickly as possible.\n\nNeed Immediate Assistance?\n• General concerns: Open a chat with our support bot and request to open a ticket for urgent cases.\n• If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io.\n\nWe will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.",
        "createdAt": "2026-09-01T15:14:31.508+00:00"
      },
      {
        "id": "update_statuspage_pantheon_gbg2r0dktf8l_jcs50wddgwbr",
        "status": "investigating",
        "body": "Our team is continuing its investigation into the degraded performance affecting the Dashboard interface. \n\nIn addition, recent telemetry shows that a small subset of hosted sites is also experiencing performance degradation. We are actively working to mitigate the impact and restore full functionality.",
        "createdAt": "2026-09-01T15:38:20.171+00:00"
      },
      {
        "id": "update_statuspage_pantheon_gbg2r0dktf8l_0qf3xnn2x2yp",
        "status": "investigating",
        "body": "Our investigation indicates that accessibility and performance issues are affecting a subset of hosted sites in addition to the Dashboard. We are treating this as a critical incident, and our engineering team is actively working to isolate the cause and restore service.\n\nIf you require immediate assistance and the Dashboard is inaccessible, please email us directly at helpdesk@pantheon.io. \nThank you for your patience while we work to resolve this.",
        "createdAt": "2026-09-01T15:56:40.652+00:00"
      },
      {
        "id": "update_statuspage_pantheon_gbg2r0dktf8l_t2wzzcjjcz30",
        "status": "identified",
        "body": "We have identified the root cause of the issue and are actively applying a fix. \nTelemetry is showing performance improvements across the Dashboard and affected sites.\n\nIf the Dashboard remains inaccessible and you require immediate assistance, please email us directly at helpdesk@pantheon.io. We will share another update shortly as services continue to recover.",
        "createdAt": "2026-09-01T16:20:17.302+00:00"
      },
      {
        "id": "update_statuspage_pantheon_gbg2r0dktf8l_p9b49fyc32c0",
        "status": "identified",
        "body": "Telemetry graphs continue to show steady performance recovery across all impacted services. \nWe are adjusting component statuses to Degraded Performance and actively monitoring systems as they normalize. \n\nFor urgent assistance, email helpdesk@pantheon.io.",
        "createdAt": "2026-09-01T16:27:08.54+00:00"
      },
      {
        "id": "update_statuspage_pantheon_gbg2r0dktf8l_xdd5cm4kcwwq",
        "status": "identified",
        "body": "Most products have recovered and performance is normalizing. \n\nOur engineering team is actively validating a few remaining product impacts. \nFor urgent assistance or Dashboard access issues, please contact helpdesk@pantheon.io.",
        "createdAt": "2026-09-01T17:40:41.325+00:00"
      },
      {
        "id": "update_statuspage_pantheon_gbg2r0dktf8l_zmv9fdl874kz",
        "status": "identified",
        "body": "Our engineering team continues working to resolve the issue across the remaining impacted components. \nOverall performance across most services continues to improve, and we are actively working toward full recovery.\n\nIf you are experiencing persistent issues or cannot access the Dashboard, please email us directly at helpdesk@pantheon.io.",
        "createdAt": "2026-09-01T18:43:19.96+00:00"
      },
      {
        "id": "update_statuspage_pantheon_gbg2r0dktf8l_4kt780hxm6l8",
        "status": "identified",
        "body": "Following remediation efforts, telemetry graphs show that all platform components and hosted sites have recovered to normal operational levels. We have shifted the incident status to Monitoring while our engineering team closely tracks system health and performance.\n\nIf you encounter persistent issues or the Dashboard remains inaccessible, please reach out directly to helpdesk@pantheon.io.",
        "createdAt": "2026-09-01T19:33:01.107+00:00"
      },
      {
        "id": "update_statuspage_pantheon_gbg2r0dktf8l_3f1c944wck3z",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-09-01T20:37:00.521+00:00"
      },
      {
        "id": "update_statuspage_pantheon_gbg2r0dktf8l_l88r5fmf41b0",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-09-01T20:37:12.467+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}