{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-11T10:05:51.912Z"
  },
  "data": {
    "id": "incident_statuspage_palo-alto_gj7y2fp7qc3c",
    "slug": "palo-alto-customer-support-portal-service-is-not-available-2026-10-06",
    "title": "Customer Support Portal Service is not available",
    "summary": "Customer Support Portal Service is not available",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-06T22:17:50.574+00:00",
    "updatedAt": "2026-10-07T00:40:21.542+00:00",
    "resolvedAt": "2026-10-07T00:40:21.518+00:00",
    "provider": {
      "slug": "palo-alto",
      "name": "Palo Alto Networks"
    },
    "affectedServices": [],
    "regions": [],
    "links": {
      "html": "/incidents/palo-alto-customer-support-portal-service-is-not-available-2026-10-06",
      "api": "/api/v1/incidents/palo-alto-customer-support-portal-service-is-not-available-2026-10-06",
      "providerHtml": "/providers/palo-alto",
      "alerts": "https://outagedeck.com/account?stack=palo-alto&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Palo Alto Networks reported this event with no impact level.",
    "source": {
      "id": "source_palo_alto_status",
      "kind": "official_api",
      "name": "Palo Alto Networks Status",
      "checkedAt": "2026-10-11T10:00:07.838+00:00",
      "stale": false,
      "officialUrl": "https://status.paloaltonetworks.com",
      "statusPageUrl": "https://status.paloaltonetworks.com"
    },
    "updates": [
      {
        "id": "update_statuspage_palo-alto_gj7y2fp7qc3c_1zdtqv70yclb",
        "status": "investigating",
        "body": "We are observing an intermittent availability issue with multiple customer-facing services.\nThe operations team is investigating the problem.",
        "createdAt": "2026-10-06T22:17:50.675+00:00"
      },
      {
        "id": "update_statuspage_palo-alto_gj7y2fp7qc3c_phz3djksx0lc",
        "status": "monitoring",
        "body": "The Customer Support portal availability issue has been resolved. The operations team is monitoring service availability.",
        "createdAt": "2026-10-06T23:20:48.871+00:00"
      },
      {
        "id": "update_statuspage_palo-alto_gj7y2fp7qc3c_7pf01dbcfx00",
        "status": "resolved",
        "body": "No issues were observed during the 1-hour observation period. \nNo further updates are expected on this thread.",
        "createdAt": "2026-10-07T00:40:21.518+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}