{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-02T04:11:40.576Z"
  },
  "data": {
    "id": "incident_statuspage_palo-alto_9jckzx0xmzjb",
    "slug": "palo-alto-customer-service-portal-will-be-going-through-an-unplanned-emergency-2026-08-02-zx0xmzjb",
    "title": "Customer Service Portal will be going through an unplanned emergency change management.",
    "summary": "Customer Service Portal will be going through an unplanned emergency change management.",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-08-02T00:29:11+00:00",
    "updatedAt": "2026-08-02T03:16:25.806+00:00",
    "resolvedAt": "2026-08-02T03:16:25.793+00:00",
    "provider": {
      "slug": "palo-alto",
      "name": "Palo Alto Networks"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/palo-alto-customer-service-portal-will-be-going-through-an-unplanned-emergency-2026-08-02-zx0xmzjb",
      "api": "/api/v1/incidents/palo-alto-customer-service-portal-will-be-going-through-an-unplanned-emergency-2026-08-02-zx0xmzjb",
      "providerHtml": "/providers/palo-alto"
    },
    "impactSummary": "Palo Alto Networks reported a major event for the affected tracked services.",
    "source": {
      "id": "source_palo_alto_status",
      "kind": "official_api",
      "name": "Palo Alto Networks Status",
      "checkedAt": "2026-08-02T04:05:04.163+00:00",
      "officialUrl": "https://status.paloaltonetworks.com",
      "statusPageUrl": "https://status.paloaltonetworks.com"
    },
    "updates": [
      {
        "id": "update_statuspage_palo-alto_9jckzx0xmzjb_dn8ck0xbvd73",
        "status": "investigating",
        "body": "Customer Service Portal will be going through an unplanned emergency change management to address an issue which impacts the infrastructure.\n\nCustomers may face intermittent login issues and license activation failures from 8.2.26 12:00a to 8.2.26 at 3:30a UTC.",
        "createdAt": "2026-08-02T00:29:11.994+00:00"
      },
      {
        "id": "update_statuspage_palo-alto_9jckzx0xmzjb_bs43pp5pxwbf",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-08-02T03:16:25.793+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}