{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-22T20:00:45.223Z"
  },
  "data": {
    "id": "incident_statuspage_ovhcloud_bn54j3232tlv",
    "slug": "ovhcloud-global-databases-database-incident-notification-2026-07-20",
    "title": "[GLOBAL][Databases] - Database incident notification",
    "summary": "[GLOBAL][Databases] - Database incident notification",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-07-20T07:48:26+00:00",
    "updatedAt": "2026-07-21T10:20:10.853+00:00",
    "resolvedAt": "2026-07-21T10:19:53.663+00:00",
    "provider": {
      "slug": "ovhcloud",
      "name": "OVHcloud"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/ovhcloud-global-databases-database-incident-notification-2026-07-20",
      "api": "/api/v1/incidents/ovhcloud-global-databases-database-incident-notification-2026-07-20",
      "providerHtml": "/providers/ovhcloud"
    },
    "impactSummary": "OVHcloud reported a major event for the affected tracked services.",
    "source": {
      "id": "source_ovhcloud_status",
      "kind": "official_api",
      "name": "OVHcloud Status",
      "checkedAt": "2026-07-22T19:55:16.065+00:00",
      "officialUrl": "https://public-cloud.status-ovhcloud.com",
      "statusPageUrl": "https://public-cloud.status-ovhcloud.com"
    },
    "updates": [
      {
        "id": "update_statuspage_ovhcloud_bn54j3232tlv_x7f2r37mg5bk",
        "status": "identified",
        "body": "We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Databases offering\n\nHere are some supplementary details :\n\n<b>Start time :</b> 19/07/2026 18:00 UTC\n<b>Impacted Service(s) :</b> Some Database are temporarily unavailable.\n<b>Customers Impact :</b> Customers are temporarily unable to access their Database located on the specified region.\n<b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction.\n<b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible.\n\nWe will keep you updated on the progress and resolution.\n\nWe apologize for any inconvenience caused and appreciate your understanding.",
        "createdAt": "2026-07-20T07:48:26.702+00:00"
      },
      {
        "id": "update_statuspage_ovhcloud_bn54j3232tlv_86z0c93tk41y",
        "status": "identified",
        "body": "We have new information regarding the incident that affected your service(s).\n\nPlease find below an update on the situation:\n<b>Update : </b> Customers are temporarily unable to access and fork their databases.\nPlease note that no data has been lost, and all data remains intact.\n<b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible.\n\nWe will keep you updated on the progress and resolution.\n\nWe apologize for any inconvenience caused and appreciate your understanding.",
        "createdAt": "2026-07-20T16:33:31.785+00:00"
      },
      {
        "id": "update_statuspage_ovhcloud_bn54j3232tlv_zm2xsygz90fr",
        "status": "identified",
        "body": "Please find an update of this incident below :\n\n<b>Update:</b> Database access is being progressively restored in all regions, with the exception of GRA11. \nPending orders are now being progressively delivered. As a precaution, new orders remain temporarily suspended.\n\n<b>Ongoing Actions :</b> Our teams continue to restore the remaining impacted region and are closely monitoring the situation. \n\nWe will keep you updated on the progress and resolution.\nWe apologize for any inconvenience caused and appreciate your understanding.",
        "createdAt": "2026-07-20T20:35:56.665+00:00"
      },
      {
        "id": "update_statuspage_ovhcloud_bn54j3232tlv_pr095bbxv4xq",
        "status": "monitoring",
        "body": "<b>Update:</b> Database access has been restored across all regions. Our teams are continuing to work on the remaining impacted databases in GRA11.\nPending orders are being delivered, and new orders are no longer suspended.\n\nMonitoring remains in place to ensure long-term stability.\n\nWe apologize for any inconvenience caused and appreciate your understanding and patience.",
        "createdAt": "2026-07-20T22:15:10.803+00:00"
      },
      {
        "id": "update_statuspage_ovhcloud_bn54j3232tlv_d7wpnztx04z6",
        "status": "resolved",
        "body": "We are pleased to inform you that the incident affecting our Databases offering has been resolved.\n\n<b>Start time :</b> 19/07/2026 18:00 UTC\n<b>End time :</b> 21/07/2026 08:00 UTC\n<b>Root Cause :</b> A service disruption occurred due to an unexpected underlying infrastructure malfunction.\n\nWe apologize for any inconvenience caused and appreciate your understanding.",
        "createdAt": "2026-07-21T10:19:53.663+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}