{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-09T02:29:04.092Z"
  },
  "data": {
    "id": "incident_statuspage_ngrok_46l56v6s0nzx",
    "slug": "ngrok-customers-unable-to-login-to-the-ngrok-dashboard-2026-09-08",
    "title": "Endpoints using traffic policies are erroneously hitting limits",
    "summary": "Endpoints using traffic policies are erroneously hitting limits",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-09-08T19:01:31.511+00:00",
    "updatedAt": "2026-09-08T20:26:08.761+00:00",
    "resolvedAt": "2026-09-08T20:26:08.746+00:00",
    "provider": {
      "slug": "ngrok",
      "name": "ngrok"
    },
    "affectedServices": [
      {
        "slug": "ngrok-dashboard",
        "name": "Dashboard & API"
      }
    ],
    "links": {
      "html": "/incidents/ngrok-customers-unable-to-login-to-the-ngrok-dashboard-2026-09-08",
      "api": "/api/v1/incidents/ngrok-customers-unable-to-login-to-the-ngrok-dashboard-2026-09-08",
      "providerHtml": "/providers/ngrok",
      "alerts": "https://outagedeck.com/account?stack=ngrok&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "ngrok reported a major event for the affected tracked services.",
    "source": {
      "id": "source_ngrok_status",
      "kind": "official_api",
      "name": "ngrok Status",
      "checkedAt": "2026-09-09T02:25:04.32+00:00",
      "officialUrl": "https://status.ngrok.com",
      "statusPageUrl": "https://status.ngrok.com"
    },
    "updates": [
      {
        "id": "update_statuspage_ngrok_46l56v6s0nzx_43xp29wg88p1",
        "status": "investigating",
        "body": "We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com",
        "createdAt": "2026-09-08T19:01:31.607+00:00"
      },
      {
        "id": "update_statuspage_ngrok_46l56v6s0nzx_8shj7grz44nt",
        "status": "investigating",
        "body": "Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.",
        "createdAt": "2026-09-08T19:29:59.065+00:00"
      },
      {
        "id": "update_statuspage_ngrok_46l56v6s0nzx_hd86bq5hflrv",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-09-08T19:30:08.535+00:00"
      },
      {
        "id": "update_statuspage_ngrok_46l56v6s0nzx_22mm4sx4rj9z",
        "status": "monitoring",
        "body": "A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.",
        "createdAt": "2026-09-08T19:37:27.441+00:00"
      },
      {
        "id": "update_statuspage_ngrok_46l56v6s0nzx_tjj0ylz8f968",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-09-08T20:26:08.746+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}