{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-20T13:10:59.586Z"
  },
  "data": {
    "id": "incident_statuspage_nextiva_gpr758q3ymc1",
    "slug": "nextiva-nextiva-contact-center-login-issues-2026-07-01",
    "title": "Nextiva Contact Center Login Issues",
    "summary": "Nextiva Contact Center Login Issues",
    "status": "resolved",
    "severity": "critical",
    "startedAt": "2026-07-01T12:44:53.66+00:00",
    "updatedAt": "2026-07-01T13:10:48.609+00:00",
    "resolvedAt": "2026-07-01T13:10:48.588+00:00",
    "provider": {
      "slug": "nextiva",
      "name": "Nextiva"
    },
    "affectedServices": [
      {
        "slug": "nextiva-contact-center",
        "name": "Contact Center"
      }
    ],
    "links": {
      "html": "/incidents/nextiva-nextiva-contact-center-login-issues-2026-07-01",
      "api": "/api/v1/incidents/nextiva-nextiva-contact-center-login-issues-2026-07-01",
      "providerHtml": "/providers/nextiva"
    },
    "impactSummary": "Nextiva reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_nextiva_status",
      "kind": "official_api",
      "name": "Nextiva Status",
      "checkedAt": "2026-07-20T13:05:03.233+00:00",
      "officialUrl": "https://status.nextiva.com",
      "statusPageUrl": "https://status.nextiva.com"
    },
    "updates": [
      {
        "id": "update_statuspage_nextiva_gpr758q3ymc1_0krklvyd3qph",
        "status": "investigating",
        "body": "Nextiva Contact Center users are experiencing issues logging in through Salesforce CTI, resetting passwords, and loading dashboards within their account. Engineers are engaged and investigating the issue.",
        "createdAt": "2026-07-01T12:44:53.748+00:00"
      },
      {
        "id": "update_statuspage_nextiva_gpr758q3ymc1_njlm1mzm4xqk",
        "status": "resolved",
        "body": "A fix has been implemented, and users should no longer experience issues loading dashboards, resetting passwords, or logging in via Salesforce CTI. If you continue to experience issues, please clear your browser cache and cookies before trying again. The incident is resolved at this time.",
        "createdAt": "2026-07-01T13:10:48.588+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}