{
  "meta": {
    "version": "v1",
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        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
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      "premium": {
        "label": "Premium",
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    "generatedAt": "2026-09-12T13:40:13.554Z"
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  "data": {
    "id": "incident_statuspage_nextiva_cgtc0qclmncq",
    "slug": "nextiva-nextiva-contact-center-inbound-calling-issues-2026-09-11",
    "title": "Nextiva Contact Center Inbound Calling Issues",
    "summary": "Nextiva Contact Center Inbound Calling Issues",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-09-11T13:38:28.429+00:00",
    "updatedAt": "2026-09-11T14:05:01.735+00:00",
    "resolvedAt": "2026-09-11T14:05:01.721+00:00",
    "provider": {
      "slug": "nextiva",
      "name": "Nextiva"
    },
    "affectedServices": [
      {
        "slug": "nextiva-contact-center",
        "name": "Contact Center"
      }
    ],
    "links": {
      "html": "/incidents/nextiva-nextiva-contact-center-inbound-calling-issues-2026-09-11",
      "api": "/api/v1/incidents/nextiva-nextiva-contact-center-inbound-calling-issues-2026-09-11",
      "providerHtml": "/providers/nextiva",
      "alerts": "https://outagedeck.com/account?stack=nextiva&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Nextiva reported a major event for the affected tracked services.",
    "source": {
      "id": "source_nextiva_status",
      "kind": "official_api",
      "name": "Nextiva Status",
      "checkedAt": "2026-09-12T13:35:06.429+00:00",
      "stale": false,
      "officialUrl": "https://status.nextiva.com",
      "statusPageUrl": "https://status.nextiva.com"
    },
    "updates": [
      {
        "id": "update_statuspage_nextiva_cgtc0qclmncq_5h2sh7644ys4",
        "status": "investigating",
        "body": "A subset of our customers are experiencing issues receiving inbound calls within Nextiva Contact Center. Engineers are engaged and investigating the issue.",
        "createdAt": "2026-09-11T13:38:28.522+00:00"
      },
      {
        "id": "update_statuspage_nextiva_cgtc0qclmncq_vvy63gywmn6k",
        "status": "identified",
        "body": "The issue has been identified and a fix is currently being implemented. We are starting to see resolution for some of the affected users as the change continues to be applied. We will continue to update through full completion of remediation efforts.",
        "createdAt": "2026-09-11T13:55:25.93+00:00"
      },
      {
        "id": "update_statuspage_nextiva_cgtc0qclmncq_m5bslw2t4xnb",
        "status": "resolved",
        "body": "This incident has been resolved and inbound calls are working as intended for all customers.",
        "createdAt": "2026-09-11T14:05:01.721+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
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}