{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-02T18:49:11.240Z"
  },
  "data": {
    "id": "incident_statuspage_nextiva_8yrndshznm0y",
    "slug": "nextiva-intermittent-audio-quality-and-calling-issues-2026-10-27",
    "title": "Intermittent Audio Quality and Calling Issues.",
    "summary": "Intermittent Audio Quality and Calling Issues.",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-27T17:59:14.081+00:00",
    "updatedAt": "2026-10-27T18:44:23.033+00:00",
    "resolvedAt": "2026-10-27T18:44:23.008+00:00",
    "provider": {
      "slug": "nextiva",
      "name": "Nextiva"
    },
    "affectedServices": [
      {
        "slug": "nextiva-app",
        "name": "Apps & Platform"
      },
      {
        "slug": "nextiva-contact-center",
        "name": "Contact Center"
      }
    ],
    "links": {
      "html": "/incidents/nextiva-intermittent-audio-quality-and-calling-issues-2026-10-27",
      "api": "/api/v1/incidents/nextiva-intermittent-audio-quality-and-calling-issues-2026-10-27",
      "providerHtml": "/providers/nextiva",
      "alerts": "https://outagedeck.com/account?stack=nextiva&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Nextiva reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_nextiva_status",
      "kind": "official_api",
      "name": "Nextiva Status",
      "checkedAt": "2026-11-02T18:40:11.642+00:00",
      "stale": false,
      "officialUrl": "https://status.nextiva.com",
      "statusPageUrl": "https://status.nextiva.com"
    },
    "updates": [
      {
        "id": "update_statuspage_nextiva_8yrndshznm0y_tsjnnd6qsqjm",
        "status": "investigating",
        "body": "A subset of customers are experience intermittent issues with audio quality and their ability to place and receive calls. Our engineering team is actively investigating the issue.",
        "createdAt": "2026-10-27T17:59:14.216+00:00"
      },
      {
        "id": "update_statuspage_nextiva_8yrndshznm0y_8b57p2t6blkk",
        "status": "resolved",
        "body": "We are no longer observing intermittent issues with audio quality or the ability to place and receive calls for the impacted subset of customers. The incident has been resolved",
        "createdAt": "2026-10-27T18:44:23.008+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}