{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-14T06:02:16.080Z"
  },
  "data": {
    "id": "incident_statuspage_netlify_84jj827kqwzf",
    "slug": "netlify-delayed-support-email-delivery-to-microsoft-365-and-outlook-mailboxes-2026-11-13",
    "title": "Delayed Support Email Delivery to Microsoft 365 and Outlook Mailboxes",
    "summary": "Delayed Support Email Delivery to Microsoft 365 and Outlook Mailboxes",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-11-13T10:29:28.822+00:00",
    "updatedAt": "2026-11-14T05:53:55.23+00:00",
    "resolvedAt": "2026-11-14T05:53:54.423+00:00",
    "provider": {
      "slug": "netlify",
      "name": "Netlify"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/netlify-delayed-support-email-delivery-to-microsoft-365-and-outlook-mailboxes-2026-11-13",
      "api": "/api/v1/incidents/netlify-delayed-support-email-delivery-to-microsoft-365-and-outlook-mailboxes-2026-11-13",
      "providerHtml": "/providers/netlify",
      "alerts": "https://outagedeck.com/account?stack=netlify&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Netlify reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_netlify_status",
      "kind": "official_api",
      "name": "Netlify Status",
      "checkedAt": "2026-11-14T06:00:08.68+00:00",
      "stale": false,
      "officialUrl": "https://www.netlifystatus.com",
      "statusPageUrl": "https://www.netlifystatus.com"
    },
    "updates": [
      {
        "id": "update_statuspage_netlify_84jj827kqwzf_zrx9xxmw4h7v",
        "status": "identified",
        "body": "We are aware that some Netlify Support email responses to customers using Microsoft 365 and Outlook-hosted mailboxes are experiencing delivery delays.\n\nThese delays appear to be related to an ongoing Microsoft Exchange Online service disruption, with some messages being temporarily deferred by Microsoft's mail servers.\n\nOur Support team continues to process and respond to tickets, but affected customers may experience delays receiving our replies.\n\nWe are monitoring email delivery and will provide an update as Microsoft's service recovers.",
        "createdAt": "2026-11-13T10:29:28.926+00:00"
      },
      {
        "id": "update_statuspage_netlify_84jj827kqwzf_2h6pdqq1j2dc",
        "status": "monitoring",
        "body": "We are monitoring email delivery and will provide another update once delivery is back to normal.",
        "createdAt": "2026-11-13T18:47:16.236+00:00"
      },
      {
        "id": "update_statuspage_netlify_84jj827kqwzf_4ww57gq0hvv8",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-11-14T05:53:54.423+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}