{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-24T10:18:22.620Z"
  },
  "data": {
    "id": "incident_statuspage_neo4j_pz2bvqbg39pz",
    "slug": "neo4j-middle-east-availability-aws-2026-03-02",
    "title": "Middle East Availability - AWS",
    "summary": "Middle East Availability - AWS",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-03-02T19:55:47.586+00:00",
    "updatedAt": "2026-04-02T06:37:32.508+00:00",
    "resolvedAt": "2026-03-06T16:06:45.872+00:00",
    "provider": {
      "slug": "neo4j",
      "name": "Neo4j Aura"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/neo4j-middle-east-availability-aws-2026-03-02",
      "api": "/api/v1/incidents/neo4j-middle-east-availability-aws-2026-03-02",
      "providerHtml": "/providers/neo4j"
    },
    "impactSummary": "Neo4j Aura reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_neo4j_status",
      "kind": "official_status_page",
      "name": "Neo4j Aura Status",
      "checkedAt": "2026-07-23T12:00:00Z",
      "officialUrl": "https://status.neo4j.io",
      "statusPageUrl": "https://status.neo4j.io"
    },
    "updates": [
      {
        "id": "update_statuspage_neo4j_pz2bvqbg39pz_xxyg9r1xy3qn",
        "status": "identified",
        "body": "We are aware of issues in the Middle East regions via our cloud partner AWS, affecting AWS me-central-1 (United Arab Emirates) and AWS me-south-1 (Bahrain).\n\nThe most up-to-date information from AWS is available at: https://health.aws.amazon.com/health/status\n\nWe are actively working to limit the impact on the Aura service. However, customers should expect that new deployments in the affected regions may be impaired. Additionally, existing services deployed in these regions may experience reduced availability.\n\nCustomers with services in these or nearby regions who are concerned about potential operational impact are encouraged to contact Neo4j Customer Support through the usual channels. Our team is available to advise and assist as needed.",
        "createdAt": "2026-03-02T19:55:47.67+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pz2bvqbg39pz_5pzghf2fwg37",
        "status": "identified",
        "body": "We continue to monitor the situation in the affected AWS Middle East regions.\n\nThe most up-to-date information from AWS is available at: https://health.aws.amazon.com/health/status\n\nWe will provide additional updates as soon as more information becomes available.",
        "createdAt": "2026-03-03T06:19:34.065+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pz2bvqbg39pz_3d9l527fz02w",
        "status": "identified",
        "body": "We continue to monitor the situation in the affected AWS Middle East regions.\n\nThe most up-to-date information from AWS is available at: https://health.aws.amazon.com/health/status\n\nWe will provide additional updates as soon as more information becomes available.",
        "createdAt": "2026-03-03T15:26:00.679+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pz2bvqbg39pz_n5p8wc2pn51x",
        "status": "identified",
        "body": "We continue to monitor the situation in the affected AWS Middle East regions.\n\nThe latest information from AWS is available at: https://health.aws.amazon.com/health/status\n\nWe will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.",
        "createdAt": "2026-03-03T22:43:54.701+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pz2bvqbg39pz_fl3rmlwd8kg0",
        "status": "identified",
        "body": "We continue to monitor the situation in the affected AWS Middle East regions.\n\nThe latest information from AWS is available at: https://health.aws.amazon.com/health/status\n\nWe will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.",
        "createdAt": "2026-03-04T10:10:56.486+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pz2bvqbg39pz_v6lvs5dd9yqh",
        "status": "identified",
        "body": "We continue to monitor the situation in the affected AWS Middle East regions.\n\nThe latest information from AWS is available at: https://health.aws.amazon.com/health/status\n\nWe will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.",
        "createdAt": "2026-03-05T02:42:07.508+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pz2bvqbg39pz_9d6hzcgdtksd",
        "status": "identified",
        "body": "We continue to monitor the situation in the affected AWS Middle East regions.\n\nThe latest information from AWS is available at: https://health.aws.amazon.com/health/status\n\nWe will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.",
        "createdAt": "2026-03-05T14:39:27.103+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pz2bvqbg39pz_v6m14tw40sm5",
        "status": "identified",
        "body": "We continue to monitor the situation in the affected AWS Middle East regions.\nThe latest information from AWS is available at: https://health.aws.amazon.com/health/status\n\nWe will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.",
        "createdAt": "2026-03-06T02:08:37.396+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pz2bvqbg39pz_m1n8hs8799qf",
        "status": "identified",
        "body": "We continue to monitor the situation in the affected AWS Middle East regions.\nThe latest information from AWS is available at: https://health.aws.amazon.com/health/status\n\nWe will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.",
        "createdAt": "2026-03-06T14:29:24.703+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pz2bvqbg39pz_sjzmhns40r03",
        "status": "resolved",
        "body": "While AWS continues working on this situation, we are closing this incident and invite our customers to monitor the AWS Status on our main Neo4j Status Page under AWS (Amazon Web Services). The latest information from AWS can be found at: https://health.aws.amazon.com/health/status",
        "createdAt": "2026-03-06T16:06:45.872+00:00"
      },
      {
        "id": "update_statuspage_neo4j_pz2bvqbg39pz_sy4s556n6md7",
        "status": "resolved",
        "body": "## What Happened\n\nOn March 1, at 12:51 PM UTC, AWS services in the ME-CENTRAL-1 & ME-SOUTH-1 Region were impacted. Connectivity and power issues affected APIs and AWS core services essential to run Neo4j Aura prompting AWS to initiate an investigation\n\n## How the service was affected\n\nOperations \\(clone, backup, resuming/pausing, resizing\\) that require additional resources like EC2 Instances, EBS Volumes, and other resources were impaired in the ME-CENTRAL-1 and ME-SOUTH-1 Region. Other AWS Services also experienced error rates and latencies for some workflows. Due to the ongoing conflict in the Middle East, both affected regions have experienced physical impacts to infrastructure. A detailed summary of the AWS regional incident can be found here:[ https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status)\n\n## What are we doing now\n\nWe are actively working to limit the impact on the Neo4j Aura service. However, customers should expect that new deployments in the affected regions may be impaired. Additionally, existing services deployed in these regions may experience reduced availability. Customers with services in these or nearby regions who are concerned about potential operational impact are encouraged to contact Neo4j Customer Support through the usual channels\n\nPlease visit AWS Status page for more info:[https://health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status)",
        "createdAt": "2026-03-29T15:16:45.513+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}