{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-11T10:04:04.693Z"
  },
  "data": {
    "id": "incident_statuspage_neo4j_gqhs3wjtvf9y",
    "slug": "neo4j-issue-for-some-customers-with-instance-metrics-endpoint-and-in-console-2026-10-08",
    "title": "Issue for some customers with instance metrics (endpoint and in Console).",
    "summary": "Issue for some customers with instance metrics (endpoint and in Console).",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-08T14:58:05.635+00:00",
    "updatedAt": "2026-10-08T19:11:08.513+00:00",
    "resolvedAt": "2026-10-08T19:11:08.49+00:00",
    "provider": {
      "slug": "neo4j",
      "name": "Neo4j Aura"
    },
    "affectedServices": [
      {
        "slug": "neo4j-console",
        "name": "Console & API"
      }
    ],
    "links": {
      "html": "/incidents/neo4j-issue-for-some-customers-with-instance-metrics-endpoint-and-in-console-2026-10-08",
      "api": "/api/v1/incidents/neo4j-issue-for-some-customers-with-instance-metrics-endpoint-and-in-console-2026-10-08",
      "providerHtml": "/providers/neo4j",
      "alerts": "https://outagedeck.com/account?stack=neo4j&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Neo4j Aura reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_neo4j_status",
      "kind": "official_api",
      "name": "Neo4j Aura Status",
      "checkedAt": "2026-10-11T10:00:11.978+00:00",
      "stale": false,
      "officialUrl": "https://status.neo4j.io",
      "statusPageUrl": "https://status.neo4j.io"
    },
    "updates": [
      {
        "id": "update_statuspage_neo4j_gqhs3wjtvf9y_cwsm0sb4f2yb",
        "status": "investigating",
        "body": "We are investigating an issue with metrics in the Aura Console and via the metric endpoint.",
        "createdAt": "2026-10-08T14:58:05.748+00:00"
      },
      {
        "id": "update_statuspage_neo4j_gqhs3wjtvf9y_l3dxjq2wpq6f",
        "status": "identified",
        "body": "We continue to investigate the root cause.\nThe issue is limited to customers on us-central1 on GCP\nAura instances are running and no operation is affected.",
        "createdAt": "2026-10-08T15:36:15.778+00:00"
      },
      {
        "id": "update_statuspage_neo4j_gqhs3wjtvf9y_tmqy2ytlbm67",
        "status": "identified",
        "body": "We are working with the cloud service provider to investigate the nature of the issue.\nOur checks confirm that only a subset of customers running in the us-central1 regions are affected.",
        "createdAt": "2026-10-08T16:30:21.534+00:00"
      },
      {
        "id": "update_statuspage_neo4j_gqhs3wjtvf9y_h85xp5g952kn",
        "status": "identified",
        "body": "We continue to work with the cloud service provider to get a solution.",
        "createdAt": "2026-10-08T17:30:19.775+00:00"
      },
      {
        "id": "update_statuspage_neo4j_gqhs3wjtvf9y_85cyn2xbmlc3",
        "status": "identified",
        "body": "We continue to work with the cloud service provider to get a solution.",
        "createdAt": "2026-10-08T18:41:10.122+00:00"
      },
      {
        "id": "update_statuspage_neo4j_gqhs3wjtvf9y_1hxrd3qsmt8y",
        "status": "resolved",
        "body": "This incident has now been resolved, metrics should now operate as normal.",
        "createdAt": "2026-10-08T19:11:08.49+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}