{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-24T11:09:43.032Z"
  },
  "data": {
    "id": "incident_statuspage_neo4j_ygc8jkfgnzxz",
    "slug": "neo4j-data-science-feature-on-aurads-auradse-and-aura-professional-tiers-2026-01-16-jkfgnzxz",
    "title": "Data science feature on AuraDS , AuraDSE and Aura Professional tiers - Native projection affected.",
    "summary": "Data science feature on AuraDS , AuraDSE and Aura Professional tiers - Native projection affected.",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-01-16T14:25:56.934+00:00",
    "updatedAt": "2026-04-23T13:27:24.149+00:00",
    "resolvedAt": "2026-01-16T19:36:41.109+00:00",
    "provider": {
      "slug": "neo4j",
      "name": "Neo4j Aura"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/neo4j-data-science-feature-on-aurads-auradse-and-aura-professional-tiers-2026-01-16-jkfgnzxz",
      "api": "/api/v1/incidents/neo4j-data-science-feature-on-aurads-auradse-and-aura-professional-tiers-2026-01-16-jkfgnzxz",
      "providerHtml": "/providers/neo4j"
    },
    "impactSummary": "Neo4j Aura reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_neo4j_status",
      "kind": "official_api",
      "name": "Neo4j Aura Status",
      "checkedAt": "2026-07-24T11:05:03.772+00:00",
      "officialUrl": "https://status.neo4j.io",
      "statusPageUrl": "https://status.neo4j.io"
    },
    "updates": [
      {
        "id": "update_statuspage_neo4j_ygc8jkfgnzxz_xwnqkcxv7ykd",
        "status": "identified",
        "body": "Impact is that currently it is not possible to load data into GDS via native projection.\nCustomers using Aura Graph Analytics are not impacted.\nWe have identified a packaging issue with the latest release of Aura.\nOur engineering team is working on a fix.",
        "createdAt": "2026-01-16T14:25:57.266+00:00"
      },
      {
        "id": "update_statuspage_neo4j_ygc8jkfgnzxz_z92zgx0pdk3x",
        "status": "identified",
        "body": "Our teams have a fix and initiated the work to get it ready to roll-out. \nNo current ETA available. \nWe will keep you updated soon.",
        "createdAt": "2026-01-16T15:13:22.807+00:00"
      },
      {
        "id": "update_statuspage_neo4j_ygc8jkfgnzxz_f25lwd9mrg7x",
        "status": "monitoring",
        "body": "The fix is currently rolling out to production. We will update you upon completion",
        "createdAt": "2026-01-16T17:07:35.213+00:00"
      },
      {
        "id": "update_statuspage_neo4j_ygc8jkfgnzxz_g610tzrrgsjk",
        "status": "resolved",
        "body": "All instances should have the fix applied and if not it should be in the next 60 minutes",
        "createdAt": "2026-01-16T19:36:41.109+00:00"
      },
      {
        "id": "update_statuspage_neo4j_ygc8jkfgnzxz_tgv5qzmwqz0l",
        "status": "resolved",
        "body": "### **What happened**\n\nOn January 15, 2026 at 22:12 UTC we began rolling out an update that included an incompatible version of a key component, affecting customers using the GDS plugin. This issue was reported on January 16 at 12:59 UTC, and a fix was deployed within hours, restoring functionality for the majority of affected users by 20:03 UTC. \n\nThe issue occurred because Neo4’s packaging automation process selected the wrong version of the GDS component. GDS 2.25 should have been selected but instead GDS 2.24 was included in the bundle, which caused a compatibility issue. Although a corrected package was created and labeled separately, the release pipeline selected the incorrect package for deployment. \n\nThis issue highlighted a gap in the release validation process, where incompatible component versions were not detected before rollout.\n\n### **How customers were affected**\n\nCustomers using the GDS plugin were unable to use any of the functionality the plugin provides during the incident window. \n\nThe system configuration has been updated to ensure compatibility with the intended component versions, restoring full functionality.\n\n### **What we are doing now**\n\nThe following mitigations have been implemented: \n\n* Enhanced testing procedures to automatically verify compatibility between Neo4j and all bundled components before release.\n* Improved release processes to ensure that only explicitly validated and correctly labeled packages can be selected for deployment.",
        "createdAt": "2026-04-23T13:27:03.361+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}