{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T08:04:58.457Z"
  },
  "data": {
    "id": "incident_statuspage_neo4j_hndy6f44vhp7",
    "slug": "neo4j-auradb-issue-errors-when-running-create-vector-index-2026-06-30",
    "title": "AuraDB issue: Errors when running CREATE VECTOR INDEX",
    "summary": "AuraDB issue: Errors when running CREATE VECTOR INDEX",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-06-30T14:45:56.568+00:00",
    "updatedAt": "2026-07-20T08:40:37.284+00:00",
    "resolvedAt": "2026-06-30T17:45:08.397+00:00",
    "provider": {
      "slug": "neo4j",
      "name": "Neo4j Aura"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/neo4j-auradb-issue-errors-when-running-create-vector-index-2026-06-30",
      "api": "/api/v1/incidents/neo4j-auradb-issue-errors-when-running-create-vector-index-2026-06-30",
      "providerHtml": "/providers/neo4j"
    },
    "impactSummary": "Neo4j Aura reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_neo4j_status",
      "kind": "official_api",
      "name": "Neo4j Aura Status",
      "checkedAt": "2026-07-23T07:55:03.007+00:00",
      "officialUrl": "https://status.neo4j.io",
      "statusPageUrl": "https://status.neo4j.io"
    },
    "updates": [
      {
        "id": "update_statuspage_neo4j_hndy6f44vhp7_k8zp83n2p7zd",
        "status": "identified",
        "body": "Running CREATE VECTOR INDEX fails with error 51N31 \nerror: system configuration or operation exception - not supported. Creating a vector index with provided settings is not supported in V2026_02. Required version for operation is V2026_06. Please upgrade DBMS..\n\nThis only affects new index, existing VECTOR INDEX are unaffected.\nAny vector index created prior to 2026-06-30 at 09:00 continue to operate normally.",
        "createdAt": "2026-06-30T14:45:56.83+00:00"
      },
      {
        "id": "update_statuspage_neo4j_hndy6f44vhp7_003mv7d6z7k2",
        "status": "identified",
        "body": "We are starting now to deploy a fix to address this issue and will provide an update soon on progress.",
        "createdAt": "2026-06-30T15:41:36.302+00:00"
      },
      {
        "id": "update_statuspage_neo4j_hndy6f44vhp7_l0j10bs7tqb0",
        "status": "monitoring",
        "body": "A fix is rolling out and progressing well. We will update with progress.",
        "createdAt": "2026-06-30T16:05:36.113+00:00"
      },
      {
        "id": "update_statuspage_neo4j_hndy6f44vhp7_kmr3q0d6r57v",
        "status": "resolved",
        "body": "The fix has been fully deployed to all impacted instances. This incident is now resolved.",
        "createdAt": "2026-06-30T17:45:08.397+00:00"
      },
      {
        "id": "update_statuspage_neo4j_hndy6f44vhp7_czybbs22y7l1",
        "status": "resolved",
        "body": "## What Happened\n\nAn issue was identified following the deployment of version 2026.06 on 2026-06-30 at 08:00 UTC, where running `CREATE VECTOR INDEX` on upgraded Aura instances triggered a system exception. This failure in index generation occurred because the underlying store and kernel required additional updates to support the operation\n\nThis problem only impacted the creation of new indexes; existing vector indexes are not affected. Any vector index created before 09:00 on 2026-06-30 was unaffected and continued to work normally. \n\n## How the service was affected\n\nFollowing the rollout of version 2026.06, execution of the CREATE VECTOR INDEX statement failed, impacting applications that depended on adding new vector indexes. Affected clients received the error: _Creating a vector index with provided settings is not supported in V2026\\_02. The required version for operation is V2026\\_06. Please upgrade DBMS_. Existing indexes \\(created prior to this incident\\) and other queries remained entirely unaffected and fully functional.\n\n## What are we doing now\n\nNeo4j teams identified the root cause as a bug in the Cypher planner and resolved the issue with a code fix. This fix has been deployed to all affected Aura instances, fully resolving the error\n\nTo prevent future occurrences, we are enhancing our monitoring and alerting systems to detect similar issues earlier, particularly within staging environments, before rollouts occur. Simultaneously, we are refining our deployment processes to minimize customer impact and recovery times\n\nAdditionally, we are investigating options to implement automated, post-upgrade validation tests specifically for critical operations such as vector index creation",
        "createdAt": "2026-07-20T08:40:33.154+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}