{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-06T23:10:25.932Z"
  },
  "data": {
    "id": "incident_statuspage_mixpanel_szs4zzvftwyz",
    "slug": "mixpanel-duplicate-charges-on-a-subset-of-customer-accounts-2026-11-04",
    "title": "Duplicate charges on a subset of customer accounts",
    "summary": "Duplicate charges on a subset of customer accounts",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-11-05T05:00:00+00:00",
    "updatedAt": "2026-11-06T06:05:38.224+00:00",
    "resolvedAt": "2026-11-05T05:00:00+00:00",
    "provider": {
      "slug": "mixpanel",
      "name": "Mixpanel"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/mixpanel-duplicate-charges-on-a-subset-of-customer-accounts-2026-11-04",
      "api": "/api/v1/incidents/mixpanel-duplicate-charges-on-a-subset-of-customer-accounts-2026-11-04",
      "providerHtml": "/providers/mixpanel",
      "alerts": "https://outagedeck.com/account?stack=mixpanel&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Mixpanel reported this event with no impact level.",
    "source": {
      "id": "source_mixpanel_status",
      "kind": "official_api",
      "name": "Mixpanel Status",
      "checkedAt": "2026-11-06T23:00:11.781+00:00",
      "stale": false,
      "officialUrl": "https://www.mixpanelstatus.com",
      "statusPageUrl": "https://www.mixpanelstatus.com"
    },
    "updates": [
      {
        "id": "update_statuspage_mixpanel_szs4zzvftwyz_lq8bn3nylfhn",
        "status": "resolved",
        "body": "A technical issue with one of our payment systems caused charges to automatically rerun on a subset of customer accounts, so some customers were charged more than once for the same invoice.\n\nInvoice amounts were correct. Only the payment charges were in error. All amounts charged above each affected customer’s invoice balance have been refunded to the original payment method. Refunds may take 5-10 business days to appear, depending on the customer’s financial institution.\n\nAffected customers have been contacted directly. No action is required. If you have questions about a charge on your account, please contact support@mixpanel.com.",
        "createdAt": "2026-11-06T06:05:38.211+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}