{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-17T20:00:15.397Z"
  },
  "data": {
    "id": "incident_statuspage_linode_hrw033kskwbh",
    "slug": "linode-service-issue-linode-api-cli-2026-07-14",
    "title": "Service Issue - Linode API/CLI",
    "summary": "Service Issue - Linode API/CLI",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-14T12:21:18.275+00:00",
    "updatedAt": "2026-07-16T18:13:45.069+00:00",
    "resolvedAt": "2026-07-14T19:26:42.772+00:00",
    "provider": {
      "slug": "linode",
      "name": "Linode"
    },
    "affectedServices": [
      {
        "slug": "linode-cloud-manager",
        "name": "Cloud Manager & API"
      }
    ],
    "links": {
      "html": "/incidents/linode-service-issue-linode-api-cli-2026-07-14",
      "api": "/api/v1/incidents/linode-service-issue-linode-api-cli-2026-07-14",
      "providerHtml": "/providers/linode"
    },
    "impactSummary": "Linode reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_linode_status",
      "kind": "official_api",
      "name": "Linode Status",
      "checkedAt": "2026-07-17T18:36:22.738+00:00",
      "officialUrl": "https://status.linode.com",
      "statusPageUrl": "https://status.linode.com"
    },
    "updates": [
      {
        "id": "update_statuspage_linode_hrw033kskwbh_z8944gv6wfsn",
        "status": "investigating",
        "body": "Our team is investigating an emerging service issue affecting the API and CLI. We will share additional updates as we have more information.",
        "createdAt": "2026-07-14T12:21:18.531+00:00"
      },
      {
        "id": "update_statuspage_linode_hrw033kskwbh_wsszh4mfmw2z",
        "status": "identified",
        "body": "Our team has identified the issue affecting the Cloud Manager and API. We are working quickly to implement a fix, and we will provide an update as soon as the solution is in place.",
        "createdAt": "2026-07-14T12:58:20.041+00:00"
      },
      {
        "id": "update_statuspage_linode_hrw033kskwbh_yg9tq891fmny",
        "status": "monitoring",
        "body": "At this time we have been able to correct the issue affecting the Cloud Manager and API. We will be monitoring this to ensure that the service remains stable. If you are still experiencing issues and unable to <a href=\"https://cloud.linode.com/support/tickets\">open a Support ticket</a>, please call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com.",
        "createdAt": "2026-07-14T13:11:43.923+00:00"
      },
      {
        "id": "update_statuspage_linode_hrw033kskwbh_d6nb256fbtbj",
        "status": "monitoring",
        "body": "We are continuing to monitor for any further issues.",
        "createdAt": "2026-07-14T16:06:20.956+00:00"
      },
      {
        "id": "update_statuspage_linode_hrw033kskwbh_jdws8gcl1kxj",
        "status": "monitoring",
        "body": "We are continuing to monitor for any further issues.",
        "createdAt": "2026-07-14T18:36:04.903+00:00"
      },
      {
        "id": "update_statuspage_linode_hrw033kskwbh_v9c56688gc1x",
        "status": "resolved",
        "body": "We haven't observed any additional issues with the Cloud Manager, API, or CLI, and will now consider this incident resolved. If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com for assistance.",
        "createdAt": "2026-07-14T19:26:42.772+00:00"
      },
      {
        "id": "update_statuspage_linode_hrw033kskwbh_49k8p4vzbn26",
        "status": "resolved",
        "body": "On July 14, 2026, at 10:57 UTC, Akamai identified an increase in 502 errors and latency affecting customers using the Linode API, CLI, and Cloud Manager. This disruption resulted in moderate service impact, with customers reporting elevated error rates. Our initial investigation traced the issue to latency with IAM services, which was resolved, but elevated errors persisted. \n\nFurther analysis by relevant subject matter experts determined that the incident was triggered by a manual failback to the Cloud IAM primary load balancer from the secondary load balancer. This action was prompted by a warning alert indicating that the secondary load balancer was acting as the keepalived master. The manual process of starting and stopping services to initiate the failback differed from the automated process and led to a cascade of stale GRPC connections, causing increased latency and API errors. Restarting the API servers cleared the stale connections and restored normal operations. Customer impact was mitigated by approximately 13:10 UTC on July 14, 2026.\n\nTo prevent recurrence, Akamai is investigating why the manual failback caused this behavior. The team is considering implementing a drain command to clear GRPC connections during failover and setting up alerts to detect stale connections for proactive intervention. However, the immediate focus remains on understanding the root cause, with alerting and automation planned for later phases.\n\nSeveral customers have confirmed resolution across their deployments. Akamai will continue to monitor system health and await additional customer feedback before declaring full recovery. \n\nThis summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.",
        "createdAt": "2026-07-16T18:13:13.839+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}