{ "meta": { "version": "v1", "pricing": { "public": { "label": "Public", "description": "Read-only API access for lightweight status checks and public integrations." }, "premium": { "label": "Premium", "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack." } }, "generatedAt": "2026-07-23T09:02:01.401Z" }, "data": { "id": "incident_statuspage_kong_qkf60cdcwp2y", "slug": "kong-major-outage-in-konnect-middle-east-region-due-to-loss-of-mutliple-2026-03-01-0cdcwp2y", "title": "Major outage in Konnect Middle East region due to loss of mutliple availability zones", "summary": "Major outage in Konnect Middle East region due to loss of mutliple availability zones", "status": "resolved", "severity": "major", "startedAt": "2026-03-01T20:07:33+00:00", "updatedAt": "2026-06-29T15:56:12.312+00:00", "resolvedAt": "2026-06-29T15:56:12.293+00:00", "provider": { "slug": "kong", "name": "Kong" }, "affectedServices": [ { "slug": "kong-konnect", "name": "Konnect Cloud" } ], "links": { "html": "/incidents/kong-major-outage-in-konnect-middle-east-region-due-to-loss-of-mutliple-2026-03-01-0cdcwp2y", "api": "/api/v1/incidents/kong-major-outage-in-konnect-middle-east-region-due-to-loss-of-mutliple-2026-03-01-0cdcwp2y", "providerHtml": "/providers/kong" }, "impactSummary": "Kong reported a major event for the affected tracked services.", "source": { "id": "source_kong_status", "kind": "official_api", "name": "Kong Status", "checkedAt": "2026-07-23T08:55:04.137+00:00", "officialUrl": "https://kong.statuspage.io", "statusPageUrl": "https://kong.statuspage.io" }, "updates": [ { "id": "update_statuspage_kong_qkf60cdcwp2y_xs6576shnfzt", "status": "investigating", "body": "We are seeing increased 5xx in the ME Region. Our engineers are currently investigating the issue.", "createdAt": "2026-03-01T13:08:53.696+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_5khp4ctklr67", "status": "identified", "body": "The increased error rates are associated with the AWS me-central-1 outage. Our engineers are monitoring the situation closely.", "createdAt": "2026-03-01T14:45:26.432+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_4w7m6lrsz9b6", "status": "monitoring", "body": "AWS continues to experience issues some services. However most of Konnect services are now recovered and operating as expected. Our engineers are closely monitoring the services and it's operational efficiency.", "createdAt": "2026-03-01T18:41:21.329+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_7mw6zpkkz64x", "status": "investigating", "body": "We are currently observing renewed elevated 5XX error rates across multiple Konnect services in ME region. Our engineering team is actively investigating the issue and assessing customer impact.\n\nWe will provide additional updates as soon as more information becomes available.", "createdAt": "2026-03-01T20:07:33.707+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_9xw0hx8rf8lb", "status": "identified", "body": "We are seeing many services in ME region recovering and some services are in degraded state. Dataplanes are not affected as part of this incident. All other Konnect regions are 100% operational and healthy. \n\nOur engineers are closely monitoring the situation. We will provide additional updates as soon as more information becomes available.", "createdAt": "2026-03-02T01:54:06.621+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_z141p6jfdlvz", "status": "identified", "body": "We are currently observing renewed elevated error rates across multiple Konnect services in ME region related to the AWS outage in that region.", "createdAt": "2026-03-02T06:31:22.08+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_tctk0d4ml5v4", "status": "identified", "body": "The incident is ongoing. We are working closely with our cloud provider to monitor restoration efforts. \nDue to significant physical infrastructure damage in both the UAE and Bahrain regions, recovery is expected to take more time.\nWe appreciate your patience as we work toward a full resolution.", "createdAt": "2026-03-02T11:27:32.629+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_n2gl69q2095f", "status": "identified", "body": "We are actively migrating the affected services to operate on the two healthy Availability Zones in the Bahrain region (ME-SOUTH-1 Region). Our engineers are working to restore full service functionality and expect the migration to be completed within the next few hours.\n\nWe will provide further updates as they become available. Thank you for your patience.", "createdAt": "2026-03-02T15:26:32.464+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_k5mbxcmjggx7", "status": "identified", "body": "We are actively migrating the affected services to operate on other Availability Zones in the Bahrain region (ME-SOUTH-1 Region), but critical AWS services are not responding in that region. Our engineers are working to restore full service functionality and we are communicating with AWS to attempt to determine our failover options. At this time we cannot provide an ETA.\n\nWe will provide further updates as they become available. Thank you for your patience.", "createdAt": "2026-03-02T17:26:48.761+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_yqsltfsw74q9", "status": "identified", "body": "Control Plane restored for Config Download and Telemetry\n\nWe have restored the control plane and telemetry endpoints. Dataplanes can now connect to the control plane api at `me.cp0.konghq.com` and `me.tp0.konghq.com`\n\nThis is a read-only instance set up for this incident. Configuration changes are still blocked. But now customers should be able to connect new dataplanes and download their configuration, as well as send telemetry.\n\nThe Admin API for changing control plane configuration remains down.", "createdAt": "2026-03-02T17:36:44.669+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_tvl4wk0qq569", "status": "identified", "body": "We continue to make progress on restoring to a failover region for the Middle East region. Key AWS services to support our failover efforts are beginning to work as of 11am PST. The Konnect engineering team is working to restore and validate all services and data and will update in one hour. \n\nPlease note the control plane and telemetry endpoints are already restored, so dataplanes can connect to Konnect.", "createdAt": "2026-03-02T20:05:18.147+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_lh6ny8qwn08d", "status": "identified", "body": "We have restored partial service to Konnect. The UI is working again for Gateway Manager and Dev Portal, as well as all backing APIs. \n\nDataplane connections to the Control Plane and Telemetry endpoints have been restored for 3 hours and should continue to work.", "createdAt": "2026-03-02T21:35:28.833+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_98p418nnkz8y", "status": "monitoring", "body": "The Kong engineering team is now verifying restored services in the Middle East region", "createdAt": "2026-03-02T21:39:15.578+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_qczczf9hkws2", "status": "monitoring", "body": "The following services have been restored:\n\n- All Konnect UI-accessible products except for Event Gateway and Metering \n- Dataplane connections to the Konnect Control Plane for configuration download and analytics upload\n\nAnalytics data is delayed several hours. Konnect is accepting and persisting Analytics data, but it is not yet visible or queryable as we continue investigating restoring service.", "createdAt": "2026-03-02T21:50:42.535+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_s367dg7fy0t9", "status": "monitoring", "body": "Status Update (PDP – ME-SOUTH-1)\n\nUser permission data replication in ME-SOUTH-1 (Bahrain) region are experiencing extended latencies. Mitigation has been implemented to cap this to 15 minutes.\nUpdated data should now propagate within a maximum of 15 minutes.\nWe continue to monitor the situation and will provide further updates as needed.", "createdAt": "2026-03-02T22:45:27.99+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_b4nwrvwvgb9j", "status": "monitoring", "body": "User permission data is now propagating normally again.", "createdAt": "2026-03-03T03:03:02.06+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_kzmqh458q8hc", "status": "monitoring", "body": "Service remains restored, and Kong engineers will continue to monitor the apps in the new region.", "createdAt": "2026-03-03T03:45:27.469+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_1b8tkrdzztjy", "status": "monitoring", "body": "The data store for traces sent to Debugger is still experiencing issues in the Middle East region. Debugging sessions can be started but no spans will be able to be ingested. The team will update as they bring that service online.", "createdAt": "2026-03-03T05:13:09.907+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_s8tbds6fg3dl", "status": "monitoring", "body": "Current Status Summary for Konnect Middle East Region:\n\nAll services have been moved to our failover region in Middle East\nAlmost all services are operational, with 2 caveats:\n- Analytics data is delayed several hours. Konnect is accepting and persisting Analytics data, but it is not yet visible or queryable as we continue investigating restoring service.\n- Debugger is unable to accept incoming trace data. While debugging sessions can be started, none of the trace data will be persisted in Konnect until the datastore for traces is restored.\n\nEverything else is back online. The team will update as we make progress on these remaining items.", "createdAt": "2026-03-03T05:35:31.589+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_0f7vcdjvk1yy", "status": "monitoring", "body": "Current Status Summary for Konnect Middle East Region:\n\nAll services have been moved to our failover region in Middle East\nAlmost all services are operational, with 2 caveats:\n- Analytics data is delayed several hours. Konnect is accepting and persisting Analytics data, but it is not yet visible or queryable as we continue investigating restoring service.\n- The Debugger is operational including trace data; however session logs will not be available in this region.\n- Observability is operational; however UUID to display name resolution will not be available in this region.\n\nEverything else is back online. The team will update as we make progress on these remaining items.", "createdAt": "2026-03-03T08:53:52.076+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_y28h6m63bqjv", "status": "monitoring", "body": "It was discovered that DNS for KIC reconciliation endpoints were still pointing to the out-of-service region. We have failed over these DNS records now to properly point to our new region. Customers using KIC would have seen 500s' during the reconciliation to Konnect. This was resolved at 10:30 UTC on March 5th.", "createdAt": "2026-03-05T13:16:41.263+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_89rhqrq5hxxj", "status": "monitoring", "body": "Customers in the Middle East (Bahrain) region are operating in a reduced Availability Zone (AZ) configuration due to an ongoing AWS infrastructure issue.\n\nThe platform remains available, but some customers in this region may experience intermittent performance degradation or elevated error rates. Data plane proxy traffic is not impacted.\n\nWe are actively working with AWS to resolve the issue and will provide updates as more information becomes available.", "createdAt": "2026-03-20T21:12:11.31+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_k0prr34bmmj2", "status": "monitoring", "body": "We are observing increased error rates across services in the Konnect Middle East region. Data plane proxy traffic is not impacted.\n\nWe are actively working with AWS to resolve the issue and will provide updates as more information becomes available.", "createdAt": "2026-03-23T23:19:47.702+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_wqd55tyfqt1f", "status": "monitoring", "body": "Konnect Middle East Region: Indefinite Outage\n\nThe Konnect Middle East Region is undergoing a prolonged outage due to the operational loss of AWS datacenters in the region. The duration of this outage is undetermined. As a result, we have no timeline for service restoration in the ME Region\n\nCustomers are encouraged to migrate to one of our other Konnect control plane hosting regions in the EU, Australia, India or the United States. If assistance is required, please reach out to your Kong support representative.", "createdAt": "2026-04-02T19:48:35.003+00:00" }, { "id": "update_statuspage_kong_qkf60cdcwp2y_d9csmbf36825", "status": "resolved", "body": "This incident has been resolved.", "createdAt": "2026-06-29T15:56:12.293+00:00" } ], "access": { "plan": "public", "keyed": false } } }