{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T15:29:32.078Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_9tvkq5sqgv7d",
    "slug": "knowbe4-unable-to-upload-items-on-workspace-us-2026-05-12",
    "title": "Unable to upload items on Workspace - US",
    "summary": "Unable to upload items on Workspace - US",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-05-12T10:52:31.818+00:00",
    "updatedAt": "2026-05-21T16:26:19.086+00:00",
    "resolvedAt": "2026-05-12T15:16:01.448+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-unable-to-upload-items-on-workspace-us-2026-05-12",
      "api": "/api/v1/incidents/knowbe4-unable-to-upload-items-on-workspace-us-2026-05-12",
      "providerHtml": "/providers/knowbe4"
    },
    "impactSummary": "KnowBe4 reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-07-23T15:25:03.539+00:00",
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_9tvkq5sqgv7d_csn139nwv08j",
        "status": "identified",
        "body": "Users will not be able to upload items to US Workspaces, however, downloading is still available. Any Webforms which utilize Workspace will not be able to save items.",
        "createdAt": "2026-05-12T10:52:31.925+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_9tvkq5sqgv7d_8jtbh4024xhf",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-05-12T11:44:27.615+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_9tvkq5sqgv7d_dhq5g6xygcrh",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-05-12T15:16:01.448+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_9tvkq5sqgv7d_w4q9dq7nphlt",
        "status": "resolved",
        "body": "On Tuesday, May 12, 2026, from approximately 10:12 until 11:43 \\(UTC\\), some US customers experienced issues while attempting to upload files or process data within the Workspace console.\n\nThis incident was caused by a networking disruption that affected a backend messaging service, preventing it from properly syncing data. While file downloads remained available, new file uploads and certain background tasks were blocked. To resolve this issue, we temporarily paused new network traffic and restored the messaging service. The Workspace console returned to normal performance by 11:43 \\(UTC\\).\n\nTo prevent this type of issue in the future, we are reviewing our messaging service configuration and improving network monitoring to more quickly identify synchronization issues.\n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-05-21T16:25:37.248+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}