{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-03T08:40:31.798Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_ybg3yhhs2m66",
    "slug": "knowbe4-sat-account-settings-not-loading-2026-08-04",
    "title": "SAT Account Settings not Loading",
    "summary": "SAT Account Settings not Loading",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-08-04T19:19:15.596+00:00",
    "updatedAt": "2026-09-28T14:36:54.285+00:00",
    "resolvedAt": "2026-08-05T12:17:30.836+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [
      {
        "slug": "knowbe4-training",
        "name": "Security awareness training"
      }
    ],
    "links": {
      "html": "/incidents/knowbe4-sat-account-settings-not-loading-2026-08-04",
      "api": "/api/v1/incidents/knowbe4-sat-account-settings-not-loading-2026-08-04",
      "providerHtml": "/providers/knowbe4",
      "alerts": "https://outagedeck.com/account?stack=knowbe4&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "KnowBe4 reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-11-03T08:30:13.139+00:00",
      "stale": false,
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_ybg3yhhs2m66_7wm2rfhvph5z",
        "status": "identified",
        "body": "We have identified an issue preventing account settings from loading in the SAT console.",
        "createdAt": "2026-08-04T19:19:15.694+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_ybg3yhhs2m66_5grv3c5nkwkg",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-08-04T19:51:03.26+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_ybg3yhhs2m66_rpm6m888pq9y",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-08-05T12:17:30.836+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_ybg3yhhs2m66_gmrjyr2dz12j",
        "status": "resolved",
        "body": "On Tuesday, August 4, 2026, from approximately 18:22 to 19:43 \\(UTC\\), some customers experienced issues loading the **Account Settings** page in the KnowBe4 console across the CA, DE, EU, UK, and US regions.\n\nThis issue was caused by a series of application changes that increased the complexity of a GraphQL request used by the Account Settings experience. Each change remained below the platform's configured complexity threshold when evaluated individually, but combined, the request exceeded that threshold and prevented the page from loading. Engineering identified the complexity threshold as the contributing factor and deployed a corrective change beginning at approximately 19:14 \\(UTC\\). After the fix was verified across the affected regions, the KnowBe4 console returned to normal performance by approximately 19:43 \\(UTC\\).\n\nTo prevent this issue in the future, we have increased the complexity threshold.\n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-09-28T14:35:42.043+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}