{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-21T20:16:12.367Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_8z01ywml151h",
    "slug": "knowbe4-phisher-showing-incorrect-subject-line-for-inbox-messages-2026-03-10",
    "title": "PhishER Showing Incorrect Subject Line for Inbox Messages",
    "summary": "PhishER Showing Incorrect Subject Line for Inbox Messages",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-03-10T15:48:53.421+00:00",
    "updatedAt": "2026-05-13T17:54:18.473+00:00",
    "resolvedAt": "2026-03-10T20:32:03.311+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [
      {
        "slug": "knowbe4-phisher",
        "name": "PhishER"
      }
    ],
    "links": {
      "html": "/incidents/knowbe4-phisher-showing-incorrect-subject-line-for-inbox-messages-2026-03-10",
      "api": "/api/v1/incidents/knowbe4-phisher-showing-incorrect-subject-line-for-inbox-messages-2026-03-10",
      "providerHtml": "/providers/knowbe4",
      "alerts": "https://outagedeck.com/account?stack=knowbe4&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "KnowBe4 reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-10-21T20:11:01.103+00:00",
      "stale": false,
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_8z01ywml151h_k7957kh1gq1v",
        "status": "identified",
        "body": "Our development team has identified an issue causing ingested messages in PhishER to display the incorrect sender address.",
        "createdAt": "2026-03-10T15:48:53.513+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_8z01ywml151h_gl85qxdvqzql",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-03-10T17:02:23.842+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_8z01ywml151h_r267gsg494xr",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-03-10T20:32:03.311+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_8z01ywml151h_dvxh4dhs04c0",
        "status": "resolved",
        "body": "On Tuesday, March 10, 2026, from approximately 15:22 until 20:35 \\(UTC\\), the EU and US instances of the PhishER console displayed an incorrect subject line for some messages reported with the Phish Alert Button \\(PAB\\).\n\nThis incident was caused by a configuration change to the PhishER message ingester service, which unexpectedly affected messages that were reported with some PAB versions.\n\nOnce we reverted the change and updated the ingester service, PhishER was able to return to normal performance by 20:35 \\(UTC\\).\n\nTo prevent this type of issue in the future, we reviewed the ingester service processes and implemented additional testing for messages reported with the PAB. \n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-05-13T17:53:53.349+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}