{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T15:31:03.002Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_bscr4kxkrntl",
    "slug": "knowbe4-phisher-access-issue-for-uk-ca-instances-2026-04-20",
    "title": "PhishER Access Issue for UK/CA Instances",
    "summary": "PhishER Access Issue for UK/CA Instances",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-04-20T15:18:13.312+00:00",
    "updatedAt": "2026-06-30T19:32:31.238+00:00",
    "resolvedAt": "2026-04-20T18:50:09.978+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-phisher-access-issue-for-uk-ca-instances-2026-04-20",
      "api": "/api/v1/incidents/knowbe4-phisher-access-issue-for-uk-ca-instances-2026-04-20",
      "providerHtml": "/providers/knowbe4"
    },
    "impactSummary": "KnowBe4 reported a major event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-07-23T15:25:03.539+00:00",
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_bscr4kxkrntl_cwvwv34hcsp4",
        "status": "monitoring",
        "body": "We've identified the issue that was resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers and have implemented a fix. Impacted users may need to refresh the page to access the PhishER console.",
        "createdAt": "2026-04-20T15:18:13.388+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_bscr4kxkrntl_kkjyz1wst67v",
        "status": "identified",
        "body": "We've identified an issue that is resulting in a Restricted error when attempting to access the PhishER console for UK and CA customers, and we are working on implementing a resolution.",
        "createdAt": "2026-04-20T15:53:21.941+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_bscr4kxkrntl_08f9mtynk9n0",
        "status": "resolved",
        "body": "We've identified an issue that resulted in a Restricted error when attempting to access the PhishER console for UK and CA customers. Our team has implemented a fix and this has now been resolved.",
        "createdAt": "2026-04-20T18:50:09.978+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_bscr4kxkrntl_pb3f694d1x2x",
        "status": "resolved",
        "body": "On Monday, April 20, 2026, from approximately 14:00 until 20:00 \\(UTC\\), some customers experienced \"Restricted\" errors when attempting to access the PhishER console in our UK and Canada instances.\n\nThis incident was caused by a configuration mismatch during a service deployment. A change in our infrastructure code inadvertently removed a required regional provider alias and upgraded a core distribution module to an unverified version. These combined factors caused regional resources to be resolved incorrectly, which prevented some users from accessing the console. Once we restored the configuration to the correct provider alias and module version, the PhishER console returned to normal performance by 20:00 \\(UTC\\).\n\nTo prevent this type of issue in the future, we have implemented stricter rules for software versioning and improved our testing process. We’ve also updated our internal documentation and monitoring alerts to identify and respond to similar configuration errors more quickly.\n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-06-30T19:32:21.148+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}