{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-07T01:26:26.098Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_g1qqbwtzvd6q",
    "slug": "knowbe4-pab-error-reporting-phish-using-gmail-phish-alert-button-2026-08-21",
    "title": "PAB | Error Reporting Phish using Gmail Phish Alert Button",
    "summary": "PAB | Error Reporting Phish using Gmail Phish Alert Button",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-08-21T08:52:22.742+00:00",
    "updatedAt": "2026-08-26T15:55:50.007+00:00",
    "resolvedAt": "2026-08-21T14:57:08.327+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-pab-error-reporting-phish-using-gmail-phish-alert-button-2026-08-21",
      "api": "/api/v1/incidents/knowbe4-pab-error-reporting-phish-using-gmail-phish-alert-button-2026-08-21",
      "providerHtml": "/providers/knowbe4",
      "alerts": "https://outagedeck.com/account?stack=knowbe4&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "KnowBe4 reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-10-07T01:20:58.652+00:00",
      "stale": false,
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_g1qqbwtzvd6q_2bds6tgt5bm0",
        "status": "investigating",
        "body": "We have received reports that the Gmail Phish Alert Button shows the error \"[reportPhishAttempt()] An internal error has occurred. Please try again.\" when reporting phish. We are investigating this issue and will update this page when we have more information.",
        "createdAt": "2026-08-21T08:52:22.822+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_g1qqbwtzvd6q_pc8c3xsgx7y4",
        "status": "identified",
        "body": "The issue has been identified and a fix is being implemented.",
        "createdAt": "2026-08-21T12:03:21.745+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_g1qqbwtzvd6q_3c220cry0jpz",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-08-21T13:08:17.207+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_g1qqbwtzvd6q_r65d3573vhw1",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-08-21T14:57:08.327+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_g1qqbwtzvd6q_4rm3kh6cdnhr",
        "status": "resolved",
        "body": "On Friday, August 21, 2026, from approximately 05:20 to 12:55 \\(UTC\\), some customers experienced intermittent failures when using the Gmail Phish Alert Button add-in to report suspicious emails, receiving the \"An internal error has occurred\" message instead of a successful report confirmation. The issue affected customers across all regions, with the highest error volumes concentrated in the EU-West and US-East service regions.\n\nThis issue was caused by a disruption in a caching service on Google's Apps Script platform, which the add-in relies on to store per-user session configuration. The service began intermittently returning empty results on read while still accepting new writes, causing affected report submissions to fail. KnowBe4 engaged Google directly and filed a formal bug report between approximately 12:19 and 12:39 \\(UTC\\). Error volume declined sharply shortly after as the vendor-side condition cleared, and the Gmail Phish Alert Button returned to normal performance by approximately 12:55 \\(UTC\\).\n\nTo prevent this type of issue in the future, we are continuing to work with Google to track the resolution of the underlying caching defect. No data loss occurred as a result of this issue.",
        "createdAt": "2026-08-26T15:55:22.516+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}