{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-06T15:39:37.488Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_n44zc49xcpfj",
    "slug": "knowbe4-latency-issues-2026-06-15",
    "title": "Latency Issues",
    "summary": "Latency Issues",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-06-15T16:56:34.044+00:00",
    "updatedAt": "2026-08-20T19:41:18.677+00:00",
    "resolvedAt": "2026-06-15T16:56:34.104+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-latency-issues-2026-06-15",
      "api": "/api/v1/incidents/knowbe4-latency-issues-2026-06-15",
      "providerHtml": "/providers/knowbe4",
      "alerts": "https://outagedeck.com/account?stack=knowbe4&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "KnowBe4 reported a none event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-09-06T15:35:10.4+00:00",
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_n44zc49xcpfj_l0phsy5ntsm0",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-06-15T16:56:34.104+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_n44zc49xcpfj_nvhsbhgxqpv8",
        "status": "resolved",
        "body": "On Monday, June 15, 2026, from approximately 15:30 to 16:34 \\(UTC\\), some customers experienced processing delays with phishing and training campaigns in the KnowBe4 console.\n\nThis issue was caused by an update that introduced an incompatible software version. This software prevented our background processing service from completing queued tasks. As a result, training enrollments, notification sending, and SmartGgroup enrollments were delayed. To resolve this issue, our team deployed a fix that reverted the affected dependency and restored normal job processing. Once the fix was deployed, the affected queues cleared, and the KnowBe4 console returned to normal performance by 16:34 \\(UTC\\).\n\nTo prevent this issue in the future, we have implemented additional testing layers for similar deployments.\n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-08-20T19:41:02.079+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}