{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T15:24:08.554Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_xzs2fsdvt97j",
    "slug": "knowbe4-ksat-library-tab-not-loading-in-learner-experience-2026-01-27",
    "title": "KSAT - Library Tab not Loading in Learner Experience",
    "summary": "KSAT - Library Tab not Loading in Learner Experience",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-01-27T16:20:51.147+00:00",
    "updatedAt": "2026-01-30T15:11:20.063+00:00",
    "resolvedAt": "2026-01-27T18:04:50.277+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-ksat-library-tab-not-loading-in-learner-experience-2026-01-27",
      "api": "/api/v1/incidents/knowbe4-ksat-library-tab-not-loading-in-learner-experience-2026-01-27",
      "providerHtml": "/providers/knowbe4"
    },
    "impactSummary": "KnowBe4 reported a major event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-07-23T15:20:49.609+00:00",
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_xzs2fsdvt97j_f5k6zk73jptq",
        "status": "identified",
        "body": "We've identified the cause of the Library not loading within the learner experience and are working on implementing a fix.",
        "createdAt": "2026-01-27T16:20:51.25+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_xzs2fsdvt97j_839dfgbtfn44",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-01-27T18:04:50.277+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_xzs2fsdvt97j_tmj9bzls6pqt",
        "status": "resolved",
        "body": "On Tuesday, January 27, 2026, from approximately 14:46 \\(UTC\\) to 16:22 \\(UTC\\), some users experienced issues with loading the **Library** tab of the Learner Experience \\(LX\\). \n\nThis incident was caused when an update to the **Library** tab contained a code change that conflicted with another recent update. The conflicting code changes unexpectedly caused an error on the LX that was not detected by our automated testing and monitoring until both updates were deployed to the production environment. To resolve this issue, we rolled back the updates, and the LX returned to normal performance by 16:22 \\(UTC\\).\n\nTo prevent this type of issue in the future, we updated the code to prevent the error when the update is redeployed. We also improved the testing and monitoring protocols. \n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-01-30T15:10:40.053+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}