{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-21T22:01:01.595Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_05w4thrctc54",
    "slug": "knowbe4-knowbe4-security-center-ksc-human-risk-managment-widget-showing-no-2026-06-18-thrctc54",
    "title": "KnowBe4 Security Center (KSC) | Human Risk Managment Widget Showing No Results",
    "summary": "KnowBe4 Security Center (KSC) | Human Risk Managment Widget Showing No Results",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-06-18T15:13:09.426+00:00",
    "updatedAt": "2026-09-08T15:45:59.358+00:00",
    "resolvedAt": "2026-06-18T19:12:35.819+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-knowbe4-security-center-ksc-human-risk-managment-widget-showing-no-2026-06-18-thrctc54",
      "api": "/api/v1/incidents/knowbe4-knowbe4-security-center-ksc-human-risk-managment-widget-showing-no-2026-06-18-thrctc54",
      "providerHtml": "/providers/knowbe4",
      "alerts": "https://outagedeck.com/account?stack=knowbe4&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "KnowBe4 reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-10-21T22:00:11.829+00:00",
      "stale": false,
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_05w4thrctc54_09xslmfpnwby",
        "status": "investigating",
        "body": "We have received reports that the Human Risk Managment widget is showing no results in the KnowBe4 Security Center. We are investigating this issue and will update this page when we have more information.",
        "createdAt": "2026-06-18T15:13:09.53+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_05w4thrctc54_wcznpp5j7p4m",
        "status": "monitoring",
        "body": "We’ve implemented a fix for the Human Risk Management widget and we’re monitoring the results to make sure no further issues occur.",
        "createdAt": "2026-06-18T15:43:22.062+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_05w4thrctc54_j8jjycd1h5v8",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-06-18T19:12:35.819+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_05w4thrctc54_q996qtxzw3vg",
        "status": "resolved",
        "body": "From Wednesday, June 17, 2026, at approximately 19:00 \\(UTC\\), to Thursday, June 18, 2026, at approximately 18:20 \\(UTC\\), some customers were unable to view results in the KnowBe4 Security Center’s Human Risk Management widget.\n\n‌\n\nThis issue was caused by a recent infrastructure migration that left an internal service connection pointing to an outdated endpoint. Though the underlying data processing was unaffected, the Human Risk Management widget could not retrieve data or display results. To resolve this issue, our team updated and reapplied the connection configuration, and the KnowBe4 Security Center returned to normal performance by approximately 18:20 \\(UTC\\) on June 18, 2026.\n\nTo prevent this type of issue in the future, we are improving our migration process to ensure that all endpoints are valid after a migration. We are also strengthening known-good rollback procedures in cases where a migration cannot be completed as planned.\n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-09-08T15:44:51.486+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}