{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-24T16:03:26.291Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_zrdj1bdtw5ys",
    "slug": "knowbe4-knowbe4-academy-access-issues-2026-05-13",
    "title": "KnowBe4 Academy - Access Issues",
    "summary": "KnowBe4 Academy - Access Issues",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-05-13T18:09:24.089+00:00",
    "updatedAt": "2026-05-14T19:08:03.725+00:00",
    "resolvedAt": "2026-05-14T13:07:32.769+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-knowbe4-academy-access-issues-2026-05-13",
      "api": "/api/v1/incidents/knowbe4-knowbe4-academy-access-issues-2026-05-13",
      "providerHtml": "/providers/knowbe4"
    },
    "impactSummary": "KnowBe4 reported a major event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-07-24T16:00:49.848+00:00",
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_zrdj1bdtw5ys_94qml6sp12g5",
        "status": "investigating",
        "body": "We are investigating access issues with the KnowBe4 Academy. We will update this page when we have more information.",
        "createdAt": "2026-05-13T18:09:24.172+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_zrdj1bdtw5ys_z06sdc368qxg",
        "status": "monitoring",
        "body": "Access to the KnowBe4 Academy has been restored. We are monitoring to ensure there are no further issues.",
        "createdAt": "2026-05-13T18:48:13.834+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_zrdj1bdtw5ys_hs25tbcdf4wd",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-05-14T13:07:32.769+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_zrdj1bdtw5ys_4m23bjl297jm",
        "status": "resolved",
        "body": "On Wednesday, May 13, 2026, from approximately 18:00 until 18:45 \\(UTC\\), some users experienced issues with accessing the KnowBe4 Academy.  \n\nThis incident was caused by a service disruption with an external service provider. The provider restored service and the Academy returned to normal performance by 18:45 \\(UTC\\).\n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-05-14T19:07:57.943+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}