{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T14:01:33.283Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_cmrz297sf7pc",
    "slug": "knowbe4-esi-authentication-issues-2025-12-02",
    "title": "ESI Authentication Issues",
    "summary": "ESI Authentication Issues",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2025-12-02T16:47:14.787+00:00",
    "updatedAt": "2026-02-11T19:08:20.108+00:00",
    "resolvedAt": "2025-12-03T11:41:19.411+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-esi-authentication-issues-2025-12-02",
      "api": "/api/v1/incidents/knowbe4-esi-authentication-issues-2025-12-02",
      "providerHtml": "/providers/knowbe4"
    },
    "impactSummary": "KnowBe4 reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-07-23T13:55:03.441+00:00",
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_cmrz297sf7pc_jn5ls621p4zh",
        "status": "identified",
        "body": "Some customers have reported issues with logging into the ESI page on the US instance. We have currently identified this issue.",
        "createdAt": "2025-12-02T16:47:14.885+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_cmrz297sf7pc_8ds70cg282rd",
        "status": "identified",
        "body": "We are continuing to work on a fix for this issue.",
        "createdAt": "2025-12-02T16:51:26.465+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_cmrz297sf7pc_c51x6drsrrcx",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2025-12-02T18:49:10.431+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_cmrz297sf7pc_9pd85yyfjc54",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2025-12-03T11:41:19.411+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_cmrz297sf7pc_c28rg5sdpchc",
        "status": "resolved",
        "body": "On Tuesday, December 2, 2025, from approximately 16:12 to 18:35 \\(UTC\\), some US users experienced issues when signing in to the Prevent, Defend, Protect, Secure Web Form, and Workspace products.\n\nThis incident was caused by the recent deployment of a new monitoring agent. The agent consumed more resources than expected, leading to periodic resource strain and service instability. To resolve this issue, we optimized the agent's resource usage and increased the total system capacity, and the affected products returned to normal performance by 18:35 \\(UTC\\).\n\nTo prevent this type of issue in the future, we are maintaining the increased system capacity for current and future projects.\n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-02-11T19:08:02.131+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}