{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-21T16:35:17.986Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_88f2m9hyxkgb",
    "slug": "knowbe4-defend-redirect-upon-login-2026-07-16",
    "title": "Defend - Redirect Upon Login",
    "summary": "Defend - Redirect Upon Login",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-07-16T19:48:18.618+00:00",
    "updatedAt": "2026-08-20T21:32:25.964+00:00",
    "resolvedAt": "2026-07-16T21:20:20.727+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [
      {
        "slug": "knowbe4-email-security",
        "name": "Email security"
      }
    ],
    "links": {
      "html": "/incidents/knowbe4-defend-redirect-upon-login-2026-07-16",
      "api": "/api/v1/incidents/knowbe4-defend-redirect-upon-login-2026-07-16",
      "providerHtml": "/providers/knowbe4",
      "alerts": "https://outagedeck.com/account?stack=knowbe4&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "KnowBe4 reported a major event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-10-21T16:30:12.414+00:00",
      "stale": false,
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_88f2m9hyxkgb_nc0sqrmq0q8q",
        "status": "investigating",
        "body": "We have identified an issue where users may receive a redirect upon logging into Defend, and our engineering team is looking into a fix.",
        "createdAt": "2026-07-16T19:48:18.739+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_88f2m9hyxkgb_n2czknvv7vkm",
        "status": "identified",
        "body": "A fix has been identified, and we will be monitoring the results as it rolls out.",
        "createdAt": "2026-07-16T20:09:16.406+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_88f2m9hyxkgb_bw444r6t7h6s",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-07-16T21:20:20.727+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_88f2m9hyxkgb_k6pmdl8jxk2d",
        "status": "resolved",
        "body": "On Thursday, July 16, 2026, from approximately 19:57 to 21:12 \\(UTC\\), some customers experienced difficulty logging in to the Defend console, seeing a **Find Out More** screen instead of console access.\n\nThis issue was caused by a synchronization issue between Salesforce and our internal licensing systems, which incorrectly set some customer license counts to zero. As a result, affected customers were unable to log in. To resolve this issue, our team applied a temporary license override to restore access for affected customers while correcting the underlying licensing records in Salesforce. Once corrected, the systems automatically synchronized the accurate values, and the Defend console access returned to normal performance by approximately 21:12 \\(UTC\\).\n\nTo prevent this type of issue in the future, we are implementing improvements to the Salesforce synchronization process to ensure accurate license counts.\n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-08-20T21:32:12.96+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}