{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T14:06:52.514Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_342n3ngqxfh9",
    "slug": "knowbe4-defend-increased-email-latency-us-only-2026-06-30",
    "title": "Defend - Increased Email Latency (US Only)",
    "summary": "Defend - Increased Email Latency (US Only)",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-06-30T16:14:53.565+00:00",
    "updatedAt": "2026-07-03T15:24:21.577+00:00",
    "resolvedAt": "2026-06-30T19:46:45.179+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-defend-increased-email-latency-us-only-2026-06-30",
      "api": "/api/v1/incidents/knowbe4-defend-increased-email-latency-us-only-2026-06-30",
      "providerHtml": "/providers/knowbe4"
    },
    "impactSummary": "KnowBe4 reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-07-23T14:00:49.613+00:00",
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_342n3ngqxfh9_nvpds9jqgskm",
        "status": "investigating",
        "body": "We have received reports that emails sent to Defend are experiencing delays being delivered to inboxes using SMTP. We are investigating this issue and will update this page when we have more information.",
        "createdAt": "2026-06-30T16:14:53.655+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_342n3ngqxfh9_cjgz0gdgxm5v",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-06-30T19:46:45.179+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_342n3ngqxfh9_6mcmg0hvd0w6",
        "status": "resolved",
        "body": "#### Summary\n\nOn June 30, 2026, customers using the Defend US service experienced delays in email processing. The incident began at approximately 14:00 UTC and was fully resolved by 19:45 UTC.\n\n‌\n\n#### What Happened\n\nA scheduled maintenance operation began in the early morning of June 30. As this operation progressed, it placed an unexpectedly high load on our infrastructure, which caused email processing to slow down across our US service.\n\n‌\n\nOur team identified the issue and declared an incident at 16:00 UTC. Steps were taken to reduce the load and restore normal processing speeds, including pausing non-essential background activity and engaging our infrastructure provider for additional support.\n\n‌\n\nBy 17:45 UTC, email delivery delays had been fully resolved. Email analysis continued to recover and was back to normal by 19:45 UTC.\n\n‌\n\n#### Customer Impact\n\nEmail delivery \\(SMTP customers\\): Emails were delayed in transit by up to 30 minutes between approximately 14:00 UTC and 17:45 UTC. All emails were delivered; no messages were lost.\n\n‌\n\nEmail analysis \\(Microsoft 365 / Graph API customers\\): Email analysis was delayed by an average of 30 minutes before emails were analysed, between approximately 14:00 UTC and 19:45 UTC. Email delivery to end users was not affected.\n\n‌\n\n#### What We Are Doing\n\nWe have rescheduled the maintenance operation that triggered this incident to run during an overnight, low-traffic window, giving it sufficient time to complete without affecting the live service.\n\n‌\n\nWe are also investing in infrastructure improvements to better isolate maintenance operations from customer-facing workloads, so that future maintenance cannot affect email processing in this way.",
        "createdAt": "2026-07-03T15:23:30.368+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}