{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T14:09:18.527Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_24l2k380835d",
    "slug": "knowbe4-defend-and-prevent-admin-console-certificate-issue-2026-03-05",
    "title": "Defend and Prevent Admin Console Certificate Issue",
    "summary": "Defend and Prevent Admin Console Certificate Issue",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-03-05T02:36:01.428+00:00",
    "updatedAt": "2026-03-16T15:50:51.499+00:00",
    "resolvedAt": "2026-03-05T12:44:16.511+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-defend-and-prevent-admin-console-certificate-issue-2026-03-05",
      "api": "/api/v1/incidents/knowbe4-defend-and-prevent-admin-console-certificate-issue-2026-03-05",
      "providerHtml": "/providers/knowbe4"
    },
    "impactSummary": "KnowBe4 reported a major event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-07-23T14:00:49.613+00:00",
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_24l2k380835d_th9ff0dmbd9l",
        "status": "identified",
        "body": "We've identified the cause of the certificate error when navigating to the Defend and Prevent admin consoles and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.",
        "createdAt": "2026-03-05T02:36:01.573+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_24l2k380835d_h66bv43fj2cl",
        "status": "monitoring",
        "body": "We’ve implemented a fix for the certificate issue for Defend and Prevent admin consoles. A new certificate has been deployed and most traffic is restored while propagation completes across our global edge network.",
        "createdAt": "2026-03-05T03:08:46.266+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_24l2k380835d_n3sktdwrcbh5",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-03-05T12:44:16.511+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_24l2k380835d_7wlbbjqgsqjw",
        "status": "resolved",
        "body": "On Thursday, March 5, 2026, from approximately 02:20 until 03:10 \\(UTC\\), some customers experienced expired SSL certificate warnings when accessing their Defend and Prevent admin consoles.\n\nThis incident was caused by an expired certificate for an internal service. To resolve this issue, we deployed a new certificate and updated all affected instances. The Defend and Prevent consoles returned to normal performance by 03:10 \\(UTC\\).\n\nTo prevent this type of issue in the future, we are improving our certificate monitoring.\n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-03-16T15:50:37.962+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}