{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T14:08:58.620Z"
  },
  "data": {
    "id": "incident_statuspage_keeper_plmj8zx2xwtf",
    "slug": "keeper-resolved-keeperpam-connection-errors-in-us-data-center-2026-03-16",
    "title": "Resolved: KeeperPAM Connection Errors in US Data Center",
    "summary": "Resolved: KeeperPAM Connection Errors in US Data Center",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-03-16T18:25:39.755+00:00",
    "updatedAt": "2026-03-16T19:44:38.18+00:00",
    "resolvedAt": "2026-03-16T18:52:01.031+00:00",
    "provider": {
      "slug": "keeper",
      "name": "Keeper Security"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/keeper-resolved-keeperpam-connection-errors-in-us-data-center-2026-03-16",
      "api": "/api/v1/incidents/keeper-resolved-keeperpam-connection-errors-in-us-data-center-2026-03-16",
      "providerHtml": "/providers/keeper"
    },
    "impactSummary": "Keeper Security reported a major event for the affected tracked services.",
    "source": {
      "id": "source_keeper_status",
      "kind": "official_api",
      "name": "Keeper Status",
      "checkedAt": "2026-07-23T14:00:49.635+00:00",
      "officialUrl": "https://statuspage.keeper.io",
      "statusPageUrl": "https://statuspage.keeper.io"
    },
    "updates": [
      {
        "id": "update_statuspage_keeper_plmj8zx2xwtf_d47b1t3khq3j",
        "status": "identified",
        "body": "We have identified an issue causing KeeperPAM connection errors in the US Data Center. It will be resolved shortly.",
        "createdAt": "2026-03-16T18:25:39.848+00:00"
      },
      {
        "id": "update_statuspage_keeper_plmj8zx2xwtf_v0wnz5cp2f3g",
        "status": "resolved",
        "body": "The issue has been resolved. We will update the ticket with additional details shortly.",
        "createdAt": "2026-03-16T18:52:01.031+00:00"
      },
      {
        "id": "update_statuspage_keeper_plmj8zx2xwtf_2qc270ygvzbh",
        "status": "resolved",
        "body": "At 11:08 AM PST, DevOps and customers reported sporadic error messages occurring after login for KeeperPAM customers with connections and tunnels enabled. While vault login itself was not affected, the errors were triggered asynchronously after login due to a communication issue with the KeeperPAM router endpoint.\n\nFurther investigation determined that a \"scheduler\" database within the AWS RDS environment - used for certain PAM scheduling operations - was encountering an unexpected error. The operations team resolved the underlying database issue and restarted the affected services.\n\nThis scheduler service was inadvertently impacting connection establishment. To prevent similar issues in the future, we will be implementing software changes to ensure that scheduling-related errors cannot affect connection functionality.\n\nAdditional monitoring and alerting have also been implemented for the scheduler databases to help detect and prevent similar issues going forward.\n\nFull service for connection and tunneling capabilities was restored by 11:40 AM PST.",
        "createdAt": "2026-03-16T18:52:28.611+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}