{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-02T02:54:13.851Z"
  },
  "data": {
    "id": "incident_statuspage_jira_3w5c3rkxcgwz",
    "slug": "jira-fetching-mails-from-microsoft-accounts-is-not-working-2026-08-31",
    "title": "Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items",
    "summary": "Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-08-31T18:28:21.764+00:00",
    "updatedAt": "2026-09-01T05:18:01.347+00:00",
    "resolvedAt": "2026-09-01T05:18:01.326+00:00",
    "provider": {
      "slug": "jira",
      "name": "Jira"
    },
    "affectedServices": [
      {
        "slug": "jira-authentication",
        "name": "Authentication & Administration"
      },
      {
        "slug": "jira-automation",
        "name": "Automation & Notifications"
      },
      {
        "slug": "jira-issues",
        "name": "Issues & Boards"
      }
    ],
    "links": {
      "html": "/incidents/jira-fetching-mails-from-microsoft-accounts-is-not-working-2026-08-31",
      "api": "/api/v1/incidents/jira-fetching-mails-from-microsoft-accounts-is-not-working-2026-08-31",
      "providerHtml": "/providers/jira",
      "alerts": "https://outagedeck.com/account?stack=jira&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Jira reported a major event for the affected tracked services.",
    "source": {
      "id": "source_jira_status",
      "kind": "official_api",
      "name": "Jira Status",
      "checkedAt": "2026-09-02T02:51:07.234+00:00",
      "officialUrl": "https://jira-software.status.atlassian.com",
      "statusPageUrl": "https://jira-software.status.atlassian.com"
    },
    "updates": [
      {
        "id": "update_statuspage_jira_3w5c3rkxcgwz_vfbvtnlksyj5",
        "status": "identified",
        "body": "Impact",
        "createdAt": "2026-08-31T18:28:21.864+00:00"
      },
      {
        "id": "update_statuspage_jira_3w5c3rkxcgwz_v5rg242fqd81",
        "status": "monitoring",
        "body": "Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur.\n\nWe are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/",
        "createdAt": "2026-09-01T00:47:46.028+00:00"
      },
      {
        "id": "update_statuspage_jira_3w5c3rkxcgwz_l27rdjvpp9qd",
        "status": "resolved",
        "body": "We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved.\n\nFor those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.",
        "createdAt": "2026-09-01T05:18:01.326+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}