{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-26T04:36:08.937Z"
  },
  "data": {
    "id": "incident_statuspage_infobip_ppd0ss2cvn1w",
    "slug": "infobip-multiple-locations-multiple-services-degradation-2026-09-25",
    "title": "Multiple Locations - Multiple services degradation",
    "summary": "Multiple Locations - Multiple services degradation",
    "status": "resolved",
    "stale": false,
    "severity": "critical",
    "startedAt": "2026-09-25T12:56:46.004+00:00",
    "updatedAt": "2026-09-25T13:32:34.013+00:00",
    "resolvedAt": "2026-09-25T13:09:32+00:00",
    "provider": {
      "slug": "infobip",
      "name": "Infobip"
    },
    "affectedServices": [
      {
        "slug": "infobip-api",
        "name": "APIs"
      }
    ],
    "links": {
      "html": "/incidents/infobip-multiple-locations-multiple-services-degradation-2026-09-25",
      "api": "/api/v1/incidents/infobip-multiple-locations-multiple-services-degradation-2026-09-25",
      "providerHtml": "/providers/infobip",
      "alerts": "https://outagedeck.com/account?stack=infobip&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Infobip reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_infobip_status",
      "kind": "official_api",
      "name": "Infobip Status",
      "checkedAt": "2026-09-26T04:30:11.285+00:00",
      "stale": false,
      "officialUrl": "https://status.infobip.com",
      "statusPageUrl": "https://status.infobip.com"
    },
    "updates": [
      {
        "id": "update_statuspage_infobip_ppd0ss2cvn1w_vn1yvcyfg5h2",
        "status": "investigating",
        "body": "We're currently experiencing degradation of multiple services and channels including Customer Portal, HTTP API and others listed below. Impacted services are hosted across multiple locations including Global (Europe), Saudi Arabia, India, EU-Region locked, Pakistan, and others.\n\nOur designated engineering teams are currently working on the occurred issue and we'll keep you updated accordingly.",
        "createdAt": "2026-09-25T12:56:46.865+00:00"
      },
      {
        "id": "update_statuspage_infobip_ppd0ss2cvn1w_8p46r9shglhn",
        "status": "resolved",
        "body": "This is to inform you that the occurred incident has been resolved. Multiple services including Moments, Customer Portal, Conversations, Answers, AgentOS, were affected and you may noticed processing issues or difficulties when attempting to log in to the Portal. \n\nThe issue occurred on multiple locations including Global (Europe), EU Region-locked, Pakistan, India, Saudi Arabia.\n\nStart time (UTC): 25-09-2026 12:27\nEnd time (UTC): 25-09-2026 12:57\nImpact: Processing issues across multiple services and locations.",
        "createdAt": "2026-09-25T13:09:32.801+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}