{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-02T19:01:29.386Z"
  },
  "data": {
    "id": "incident_statuspage_infobip_85hkmb440w6v",
    "slug": "infobip-global-europe-zalo-service-degradation-2026-10-29",
    "title": "Global (Europe) - Zalo service degradation",
    "summary": "Global (Europe) - Zalo service degradation",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-29T13:53:42.112+00:00",
    "updatedAt": "2026-10-29T15:03:03.271+00:00",
    "resolvedAt": "2026-10-29T15:03:03.244+00:00",
    "provider": {
      "slug": "infobip",
      "name": "Infobip"
    },
    "affectedServices": [
      {
        "slug": "infobip-chat-apps",
        "name": "WhatsApp & Chat Apps"
      }
    ],
    "links": {
      "html": "/incidents/infobip-global-europe-zalo-service-degradation-2026-10-29",
      "api": "/api/v1/incidents/infobip-global-europe-zalo-service-degradation-2026-10-29",
      "providerHtml": "/providers/infobip",
      "alerts": "https://outagedeck.com/account?stack=infobip&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Infobip reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_infobip_status",
      "kind": "official_api",
      "name": "Infobip Status",
      "checkedAt": "2026-11-02T19:00:11.116+00:00",
      "stale": false,
      "officialUrl": "https://status.infobip.com",
      "statusPageUrl": "https://status.infobip.com"
    },
    "updates": [
      {
        "id": "update_statuspage_infobip_85hkmb440w6v_6mrjrbj0zjjy",
        "status": "investigating",
        "body": "We are currently experiencing issues with the Zalo service over the Global (Europe) data center. Clients may experience delays in inbound message processing. More information will follow in the next update.",
        "createdAt": "2026-10-29T13:53:42.286+00:00"
      },
      {
        "id": "update_statuspage_infobip_85hkmb440w6v_8364hlf6mfxq",
        "status": "resolved",
        "body": "The issue has been successfully resolved and the service is once again operational.\nDuring the below timeframe, you may have experienced processing delays for inbound Zalo traffic.\n\nStart (UTC): 29 October 2026 06:10\nEnd (UTC): 29 October 2026 15:02\nImpact: Zalo inbound message processing delay",
        "createdAt": "2026-10-29T15:03:03.244+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}