{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-18T20:06:35.221Z"
  },
  "data": {
    "id": "incident_statuspage_infobip_lcvlyyk6nvmj",
    "slug": "infobip-customer-portal-degradation-2026-08-13",
    "title": "Pakistan - Customer Portal and Multiple Services Degradation",
    "summary": "Pakistan - Customer Portal and Multiple Services Degradation",
    "status": "resolved",
    "severity": "critical",
    "startedAt": "2026-08-13T09:54:08.953+00:00",
    "updatedAt": "2026-08-13T11:06:05.592+00:00",
    "resolvedAt": "2026-08-13T11:06:05.576+00:00",
    "provider": {
      "slug": "infobip",
      "name": "Infobip"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/infobip-customer-portal-degradation-2026-08-13",
      "api": "/api/v1/incidents/infobip-customer-portal-degradation-2026-08-13",
      "providerHtml": "/providers/infobip",
      "alerts": "https://outagedeck.com/account?stack=infobip&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Infobip reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_infobip_status",
      "kind": "official_api",
      "name": "Infobip Status",
      "checkedAt": "2026-08-18T20:05:02.868+00:00",
      "officialUrl": "https://status.infobip.com",
      "statusPageUrl": "https://status.infobip.com"
    },
    "updates": [
      {
        "id": "update_statuspage_infobip_lcvlyyk6nvmj_nsf3l69qxh9b",
        "status": "investigating",
        "body": "We are currently experiencing issues with our Customer Portal service in the Pakistan data center. You may experience issues while trying to log in to the Portal or utilize its services.\nOur team is already working on this case, and more information will follow once it is available.",
        "createdAt": "2026-08-13T09:54:09.069+00:00"
      },
      {
        "id": "update_statuspage_infobip_lcvlyyk6nvmj_7hk5yznm1hyg",
        "status": "identified",
        "body": "Improvements are observed while we continue to assess the situation.",
        "createdAt": "2026-08-13T10:16:39.616+00:00"
      },
      {
        "id": "update_statuspage_infobip_lcvlyyk6nvmj_6cd69mz66mpv",
        "status": "monitoring",
        "body": "Observed improvements have led to a stabilized and operational state that is, for now, being monitored.",
        "createdAt": "2026-08-13T10:32:29.585+00:00"
      },
      {
        "id": "update_statuspage_infobip_lcvlyyk6nvmj_g9gx943hw5p9",
        "status": "resolved",
        "body": "The incident affecting the Pakistani data center has been resolved, and we can confirm with certainty that the Customer Portal on Pakistan and affected services at this location are operational.\n\nBesides previously encountering challenges when accessing the Customer Portal on Pakistan, challenges were present as well when utilizing all remaining products and services at this location.\n\nStart (UTC): 13 August 2026 09:40\nEnd (UTC):  13 August 2026 10:28",
        "createdAt": "2026-08-13T11:06:05.576+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}