{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-29T09:35:35.559Z"
  },
  "data": {
    "id": "incident_statuspage_imperva_4czj647566v7",
    "slug": "imperva-inc-1096-global-support-phone-system-disruption-2026-07-29",
    "title": "[INC-1096] Global Support Phone System Disruption",
    "summary": "[INC-1096] Global Support Phone System Disruption",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-07-29T01:29:54.717+00:00",
    "updatedAt": "2026-07-29T08:39:01.026+00:00",
    "resolvedAt": "2026-07-29T08:39:01.01+00:00",
    "provider": {
      "slug": "imperva",
      "name": "Imperva"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/imperva-inc-1096-global-support-phone-system-disruption-2026-07-29",
      "api": "/api/v1/incidents/imperva-inc-1096-global-support-phone-system-disruption-2026-07-29",
      "providerHtml": "/providers/imperva"
    },
    "impactSummary": "Imperva reported a major event for the affected tracked services.",
    "source": {
      "id": "source_imperva_status",
      "kind": "official_api",
      "name": "Imperva Status",
      "checkedAt": "2026-07-29T09:30:04.197+00:00",
      "officialUrl": "https://status.imperva.com",
      "statusPageUrl": "https://status.imperva.com"
    },
    "updates": [
      {
        "id": "update_statuspage_imperva_4czj647566v7_1c33ydnsdw03",
        "status": "investigating",
        "body": "We are aware of an issue affecting our support phone system globally. Users may be unable to reach support by phone. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the inconvenience .\nThe next Status Update on this Incident will be provided no later than 02:00 UTC\n\nThe status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.\n \nIn the event of a service disruption, the update will include potential impacts to any affected region.",
        "createdAt": "2026-07-29T01:29:54.818+00:00"
      },
      {
        "id": "update_statuspage_imperva_4czj647566v7_3zr1qqmpg8st",
        "status": "investigating",
        "body": "We are currently aware of a global issue impacting our support phone system. As a result, users may be unable to contact Support by phone. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for any inconvenience this may cause.\nThe next update on this incident will be provided no later than 02:40 UTC\n\nThe status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.\n \nIn the event of a service disruption, the update will include potential impacts to any affected region",
        "createdAt": "2026-07-29T02:10:22.97+00:00"
      },
      {
        "id": "update_statuspage_imperva_4czj647566v7_lk48dd14n6zf",
        "status": "investigating",
        "body": "We are currently investigating reports of a global issue impacting access to our support phone system. At this time, support phone numbers are operating normally, and users should be able to contact Support by phone.\nCustomers are encouraged to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance while our team continues to monitor service stability. \n\nThe next Status Update on this Incident will be provided no later than 04:00 UTC\n\nWe apologize for any inconvenience and appreciate your patience.\n\n\n\nThe status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.\n \nIn the event of a service disruption, the update will include potential impacts to any affected region",
        "createdAt": "2026-07-29T03:07:26.098+00:00"
      },
      {
        "id": "update_statuspage_imperva_4czj647566v7_d9t0z5jz069k",
        "status": "identified",
        "body": "The issue has been identified, and our team is actively implementing corrective actions while monitoring the recovery progress.\n\nSupport phone numbers are currently operating normally, and users should be able to contact Support by phone. Customers are encouraged to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance while our team continues to monitor service stability.\n\nFurther updates will be provided as more information becomes available.\n\nThe status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.\n \nIn the event of a service disruption, the update will include potential impacts to any affected region.",
        "createdAt": "2026-07-29T04:32:23.143+00:00"
      },
      {
        "id": "update_statuspage_imperva_4czj647566v7_f8q194f8vwl8",
        "status": "monitoring",
        "body": "Our team is actively monitoring the service to ensure stability and continued availability.\nSupport phone numbers are operating normally, and users should be able to contact Support by phone. Customers can continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance.\n\nThe next Status Update on this Incident will be provided no later than 06:00 UTC\n\nThe status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.\n \nIn the event of a service disruption, the update will include potential impacts to any affected region.",
        "createdAt": "2026-07-29T05:34:39.782+00:00"
      },
      {
        "id": "update_statuspage_imperva_4czj647566v7_p9mtbc8t0jq1",
        "status": "monitoring",
        "body": "Our team continues to monitor the service to ensure stability and ongoing availability.\n\nSupport phone numbers are operating normally, and users can contact Support by phone. Customers may continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance.\n\nThe next status update for this incident will be provided no later than 07:00 UTC.\n\nThe status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.\n \nIn the event of a service disruption, the update will include potential impacts to any affected region.",
        "createdAt": "2026-07-29T06:26:51.66+00:00"
      },
      {
        "id": "update_statuspage_imperva_4czj647566v7_qknbmxk748l5",
        "status": "monitoring",
        "body": "Our team continues to monitor the service to ensure stability and ongoing availability.\n\nSupport phone numbers are operating normally, and users can contact Support by phone. Customers may continue to use the Customer Portal to submit support requests with the appropriate severity level for the fastest assistance.\n\nThe next status update for this incident will be provided no later than 11:00 UTC.\n\nThe status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.",
        "createdAt": "2026-07-29T07:10:49.443+00:00"
      },
      {
        "id": "update_statuspage_imperva_4czj647566v7_kbnc36dnn36h",
        "status": "resolved",
        "body": "The technical team has implemented the required fixes, completed validation activities, and confirmed service stability through continuous monitoring.\n\nWe appreciate your patience and understanding throughout this incident.\n\nThe status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.\n\nIn the event of a service disruption, the update will include potential impacts to any affected region.",
        "createdAt": "2026-07-29T08:39:01.01+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
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}