{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-12T20:18:50.591Z"
  },
  "data": {
    "id": "incident_statuspage_hubspot_72t4s97kc9j5",
    "slug": "hubspot-meta-service-integrations-including-whatsapp-facebook-instagram-and-ads-2026-06-12-s97kc9j5",
    "title": "Meta service integrations including WhatsApp, Facebook, Instagram and Ads are unavailable for most customers",
    "summary": "Meta service integrations including WhatsApp, Facebook, Instagram and Ads are unavailable for most customers",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-06-12T14:32:47.281+00:00",
    "updatedAt": "2026-06-12T18:36:55.846+00:00",
    "resolvedAt": "2026-06-12T18:36:55.817+00:00",
    "provider": {
      "slug": "hubspot",
      "name": "HubSpot"
    },
    "affectedServices": [
      {
        "slug": "hubspot-api",
        "name": "APIs & Integrations"
      },
      {
        "slug": "hubspot-marketing",
        "name": "Marketing & Automation"
      }
    ],
    "links": {
      "html": "/incidents/hubspot-meta-service-integrations-including-whatsapp-facebook-instagram-and-ads-2026-06-12-s97kc9j5",
      "api": "/api/v1/incidents/hubspot-meta-service-integrations-including-whatsapp-facebook-instagram-and-ads-2026-06-12-s97kc9j5",
      "providerHtml": "/providers/hubspot",
      "alerts": "https://outagedeck.com/account?stack=hubspot&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "HubSpot reported this event with no impact level.",
    "source": {
      "id": "source_hubspot_status",
      "kind": "official_api",
      "name": "HubSpot Status",
      "checkedAt": "2026-10-12T20:10:09.561+00:00",
      "stale": false,
      "officialUrl": "https://status.hubspot.com",
      "statusPageUrl": "https://status.hubspot.com"
    },
    "updates": [
      {
        "id": "update_statuspage_hubspot_72t4s97kc9j5_907r2jshl6r1",
        "status": "investigating",
        "body": "We are investigating an issue impacting sending WhatsApp messages through HubSpot’s integrations. We will provide an update when we have more information.\n\nThe information on this page reflects our understanding of the incident and impact at the time of the update.",
        "createdAt": "2026-06-12T14:32:47.503+00:00"
      },
      {
        "id": "update_statuspage_hubspot_72t4s97kc9j5_5270sqqvddjn",
        "status": "investigating",
        "body": "Meta service integrations including WhatsApp, Facebook, Instagram and Ads have been impaired since 04:05 PM  (UTC +02:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 1h.\n\nThe information on this page reflects our understanding of the incident and impact at the time of the update.",
        "createdAt": "2026-06-12T14:44:32.945+00:00"
      },
      {
        "id": "update_statuspage_hubspot_72t4s97kc9j5_d44yg68lhr23",
        "status": "investigating",
        "body": "Meta service integrations including WhatsApp, Facebook, Instagram and Ads have been impaired since 04:05 PM  (UTC +02:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 1h.\n\nThe information on this page reflects our understanding of the incident and impact at the time of the update.",
        "createdAt": "2026-06-12T14:50:20.906+00:00"
      },
      {
        "id": "update_statuspage_hubspot_72t4s97kc9j5_j08bwty5ww6j",
        "status": "identified",
        "body": "We have identified the cause of impaired service integrations, including WhatsApp, Facebook, Instagram, and Ads, since 4:05 PM UTC+02:00 due to disruptions to Meta services. We are monitoring Meta's recovery closely and will confirm once all integrations are functioning normally. You can follow the issue here: https://metastatus.com/\n\nWe will be back with an update within 1 hour.\n\nThe information on this page reflects our understanding of the incident and impact at the time of the update.",
        "createdAt": "2026-06-12T15:19:02.822+00:00"
      },
      {
        "id": "update_statuspage_hubspot_72t4s97kc9j5_j7vwh99pgm1v",
        "status": "identified",
        "body": "We have identified the cause of impaired service integrations, including WhatsApp, Facebook, Instagram, and Ads, since 4:05 PM UTC+02:00 due to disruptions to Meta services. We are monitoring Meta's recovery closely and will confirm once all integrations are functioning normally. You can follow the issue here: https://metastatus.com/\n\nWe will be back with an update within 2 hours.\n\nThe information on this page reflects our understanding of the incident and impact at the time of the update.",
        "createdAt": "2026-06-12T16:19:11.037+00:00"
      },
      {
        "id": "update_statuspage_hubspot_72t4s97kc9j5_b0kvvg7l8nm3",
        "status": "monitoring",
        "body": "We are monitoring recovery of service integrations, including WhatsApp, Facebook, Instagram, and Ads, after disruptions to Meta services caused impairment since 4:05 PM UTC+02:00. Meta services appear to be recovering, and we are verifying that all integrations are functioning normally. You can follow the issue here: https://metastatus.com/\n\nWe will be back with an update within 1 hour.\n\nThe information on this page reflects our understanding of the incident and impact at the time of the update.",
        "createdAt": "2026-06-12T17:20:34.695+00:00"
      },
      {
        "id": "update_statuspage_hubspot_72t4s97kc9j5_tx5w44h4r5gg",
        "status": "monitoring",
        "body": "Most Meta service integrations, including WhatsApp, Facebook, Instagram, and Ads, have recovered. The disruption started at 4:05 PM UTC+02:00 due to issues with Meta services. But, connecting a new phone number to HubSpot and some Coexistence messages are still disrupted. We are monitoring Meta's recovery for these remaining issues. You can follow the issue here: https://metastatus.com/\n\nWe will be back with an update within 1 hour.\n\nThe information on this page reflects our understanding of the incident and impact at the time of the update.",
        "createdAt": "2026-06-12T17:49:17.628+00:00"
      },
      {
        "id": "update_statuspage_hubspot_72t4s97kc9j5_hmxl7t2kwb55",
        "status": "resolved",
        "body": "Between 04:05 PM  (UTC +02:00) and 08:35 PM  (UTC +02:00), all customers in all affected regions experienced issues with Meta service integrations including WhatsApp, Facebook, Instagram and Ads. This was caused by disruptions to Meta services. As of 08:35 PM  (UTC +02:00), our Meta service integrations including WhatsApp, Facebook, Instagram and Ads are working properly and the incident has been fully resolved.\n\nHubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.\n\nThe information on this page reflects our understanding of the incident and impact at the time of the update.",
        "createdAt": "2026-06-12T18:36:55.817+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}