{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-13T14:58:13.208Z"
  },
  "data": {
    "id": "incident_statuspage_hubspot_zfvl63rsvxld",
    "slug": "hubspot-help-desk-and-conversations-inbox-channels-not-receiving-ticket-2026-02-05",
    "title": "Help Desk and Conversations Inbox channels not receiving ticket",
    "summary": "Help Desk and Conversations Inbox channels not receiving ticket",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-02-05T21:06:20.657+00:00",
    "updatedAt": "2026-02-05T21:36:11.758+00:00",
    "resolvedAt": "2026-02-05T21:36:11.738+00:00",
    "provider": {
      "slug": "hubspot",
      "name": "HubSpot"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/hubspot-help-desk-and-conversations-inbox-channels-not-receiving-ticket-2026-02-05",
      "api": "/api/v1/incidents/hubspot-help-desk-and-conversations-inbox-channels-not-receiving-ticket-2026-02-05",
      "providerHtml": "/providers/hubspot"
    },
    "impactSummary": "HubSpot reported a none event for the affected tracked services.",
    "source": {
      "id": "source_hubspot_status",
      "kind": "official_api",
      "name": "HubSpot Status",
      "checkedAt": "2026-07-13T14:55:02.327+00:00",
      "officialUrl": "https://status.hubspot.com",
      "statusPageUrl": "https://status.hubspot.com"
    },
    "updates": [
      {
        "id": "update_statuspage_hubspot_zfvl63rsvxld_pbzqpwd33s2c",
        "status": "identified",
        "body": "We estimate that we will restore service in the next half an hour.\n\nWe are mitigating impact from a database impairment which we believe is caused by a traffic surge. We are scaling the system and pausing non-critical tasks to reduce load.\n\nWe will be back with an update within 15 minutes.\n\nThe information on this page reflects our understanding of the incident and impact at the time of the update.",
        "createdAt": "2026-02-05T21:06:20.708+00:00"
      },
      {
        "id": "update_statuspage_hubspot_zfvl63rsvxld_16l6v054xfk1",
        "status": "monitoring",
        "body": "We've addressed the issue that caused HelpDesk to be partially unavailable in North America, Europe, the Asian Pacific since 02:23 PM  (UTC -05:00). We're monitoring performance closely to ensure the tools recover properly.\n\nThe information on this page reflects our understanding of the incident and impact at the time of the update.",
        "createdAt": "2026-02-05T21:20:33.427+00:00"
      },
      {
        "id": "update_statuspage_hubspot_zfvl63rsvxld_bfrtfv7j84b9",
        "status": "resolved",
        "body": "Between 03:25 PM  (UTC -05:00) and 03:59 PM  (UTC -05:00), many customers in all affected regions experienced issues with helpdesk, inbox. This was caused by a database impairment. As of 03:59 PM  (UTC -05:00), our helpdesk, inbox are working properly and the incident has been fully resolved.\n\nHubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.\n\nThe information on this page reflects our understanding of the incident and impact at the time of the update.",
        "createdAt": "2026-02-05T21:36:11.738+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}