{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-13T13:50:15.603Z"
  },
  "data": {
    "id": "incident_statuspage_hubspot_66rl1888g229",
    "slug": "hubspot-clicking-show-conversation-in-helpdesk-whatsapp-thread-links-to-blank-2026-02-05-1888g229",
    "title": "Clicking Show conversation in Helpdesk WhatsApp thread links to blank helpdesk thread",
    "summary": "Clicking Show conversation in Helpdesk WhatsApp thread links to blank helpdesk thread",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-02-05T16:22:52.264+00:00",
    "updatedAt": "2026-02-05T21:41:03.882+00:00",
    "resolvedAt": "2026-02-05T21:41:03.859+00:00",
    "provider": {
      "slug": "hubspot",
      "name": "HubSpot"
    },
    "affectedServices": [
      {
        "slug": "hubspot-marketing",
        "name": "Marketing & Automation"
      }
    ],
    "links": {
      "html": "/incidents/hubspot-clicking-show-conversation-in-helpdesk-whatsapp-thread-links-to-blank-2026-02-05-1888g229",
      "api": "/api/v1/incidents/hubspot-clicking-show-conversation-in-helpdesk-whatsapp-thread-links-to-blank-2026-02-05-1888g229",
      "providerHtml": "/providers/hubspot"
    },
    "impactSummary": "HubSpot reported a none event for the affected tracked services.",
    "source": {
      "id": "source_hubspot_status",
      "kind": "official_api",
      "name": "HubSpot Status",
      "checkedAt": "2026-07-13T13:45:02.521+00:00",
      "officialUrl": "https://status.hubspot.com",
      "statusPageUrl": "https://status.hubspot.com"
    },
    "updates": [
      {
        "id": "update_statuspage_hubspot_66rl1888g229_5pmm49lyg9z2",
        "status": "investigating",
        "body": "We are investigating the issue causing Help desk WhatsApp threads to redirect to a blank Help desk thread when clicking \"Show conversation\" for some customers. We will provide an update when we have more information.\n\nThe information on this page reflects our understanding of the incident and impact at the time of the update.",
        "createdAt": "2026-02-05T16:22:52.314+00:00"
      },
      {
        "id": "update_statuspage_hubspot_66rl1888g229_ljb8x9vlxr1t",
        "status": "identified",
        "body": "We have identified the issue causing Help desk WhatsApp thread links to redirect to a blank help desk thread when clicking \"Show conversation\". We are working on a fix. We will provide an update when we have more information.  We will be back with an update within an hour.",
        "createdAt": "2026-02-05T20:08:38.875+00:00"
      },
      {
        "id": "update_statuspage_hubspot_66rl1888g229_ktmjnjxggt4q",
        "status": "monitoring",
        "body": "We've addressed the issue that caused Help desk WhatsApp thread links to be broken since 2:53 PM EST (UTC -05:00) on Feb 4, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within an hour.",
        "createdAt": "2026-02-05T21:15:51.091+00:00"
      },
      {
        "id": "update_statuspage_hubspot_66rl1888g229_bm3v8j01q37p",
        "status": "resolved",
        "body": "Help desk WhatsApp thread links are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Help desk WhatsApp thread links should be working properly. No data was lost.",
        "createdAt": "2026-02-05T21:41:03.859+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}