{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-24T07:59:43.614Z"
  },
  "data": {
    "id": "incident_statuspage_harness_jsbrf6kx58tw",
    "slug": "harness-slowness-in-prod2-environment-2026-09-08",
    "title": "Slowness in Prod1 and Prod2 environment",
    "summary": "Slowness in Prod1 and Prod2 environment",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-08T21:52:48.847+00:00",
    "updatedAt": "2026-09-09T23:23:46.137+00:00",
    "resolvedAt": "2026-09-09T04:30:49.347+00:00",
    "provider": {
      "slug": "harness",
      "name": "Harness"
    },
    "affectedServices": [
      {
        "slug": "harness-cicd",
        "name": "CI/CD"
      },
      {
        "slug": "harness-feature-flags",
        "name": "Feature flags & FME"
      },
      {
        "slug": "harness-platform",
        "name": "Platform & dashboards"
      }
    ],
    "links": {
      "html": "/incidents/harness-slowness-in-prod2-environment-2026-09-08",
      "api": "/api/v1/incidents/harness-slowness-in-prod2-environment-2026-09-08",
      "providerHtml": "/providers/harness",
      "alerts": "https://outagedeck.com/account?stack=harness&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Harness reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_harness_status",
      "kind": "official_api",
      "name": "Harness Status",
      "checkedAt": "2026-10-24T07:50:13.751+00:00",
      "stale": false,
      "officialUrl": "https://status.harness.io",
      "statusPageUrl": "https://status.harness.io"
    },
    "updates": [
      {
        "id": "update_statuspage_harness_jsbrf6kx58tw_yxsswnwcq17b",
        "status": "investigating",
        "body": "We are currently investigating this issue.",
        "createdAt": "2026-09-08T21:52:48.986+00:00"
      },
      {
        "id": "update_statuspage_harness_jsbrf6kx58tw_ln5mqzw24jzl",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-09-08T22:53:04.256+00:00"
      },
      {
        "id": "update_statuspage_harness_jsbrf6kx58tw_nsz9c08m35h8",
        "status": "investigating",
        "body": "We  are continuing to investigate the issue.",
        "createdAt": "2026-09-08T22:53:35.474+00:00"
      },
      {
        "id": "update_statuspage_harness_jsbrf6kx58tw_cn38j8b90ryr",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-09-08T23:31:44.051+00:00"
      },
      {
        "id": "update_statuspage_harness_jsbrf6kx58tw_303f4q7gbwrj",
        "status": "identified",
        "body": "The issue has been identified and a fix is being implemented.",
        "createdAt": "2026-09-08T23:52:12.344+00:00"
      },
      {
        "id": "update_statuspage_harness_jsbrf6kx58tw_c3253pybb7cm",
        "status": "identified",
        "body": "We are continuing to work on a fix for this issue.",
        "createdAt": "2026-09-09T00:29:20.27+00:00"
      },
      {
        "id": "update_statuspage_harness_jsbrf6kx58tw_xkjx3334284c",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-09-09T00:36:40.543+00:00"
      },
      {
        "id": "update_statuspage_harness_jsbrf6kx58tw_qv5nnkd48r0q",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-09-09T00:39:18.29+00:00"
      },
      {
        "id": "update_statuspage_harness_jsbrf6kx58tw_zq1466lbj5qd",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-09-09T04:30:49.347+00:00"
      },
      {
        "id": "update_statuspage_harness_jsbrf6kx58tw_5bq042ncd38k",
        "status": "resolved",
        "body": "### Summary\n\nOn September 8, 2026, customers in Prod 1 and Prod 2 experienced elevated platform latency and pipeline failures. The issue was caused by a regression in a newly released capability that triggered cascading failures under high load. Because the capability was behind a feature flag, it was quickly disabled, and service was restored after a brief monitoring period. \n\n### Customer Impact\n\n* Customers encountered slowness and failures during pipeline execution and UI operations. Some API calls returned errors or timed out.\n* No data loss or corruption occurred.\n\n### Root Cause\n\nThe new capability introduced a regression that created contention on a shared backend resource used by multiple Harness components. This saturated the shared platform infrastructure and caused the cascading failures.\n\n### Mitigation\n\n* Disabled the capability across all environments\n* Temporarily increased platform capacity to restore stability\n\n### Next Steps\n\nTo prevent recurrence, Harness will:\n\n1. **Permanently fix the capability** by profiling and eliminating the sub-optimal code path and query\n2. **Improve detection** by enhancing alerting for resource-intensive queries on high-frequency platform paths",
        "createdAt": "2026-09-09T23:23:43.294+00:00"
      }
    ],
    "access": {
      "plan": "public",
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    }
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}