{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-14T03:55:45.596Z"
  },
  "data": {
    "id": "incident_statuspage_harness_6x15cj3h1pkr",
    "slug": "harness-intermittent-external-network-connectivity-issues-affecting-build-vms-2026-07-29",
    "title": "Intermittent External Network Connectivity Issues Affecting Build VMs",
    "summary": "Intermittent External Network Connectivity Issues Affecting Build VMs",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-07-30T05:59:09.756+00:00",
    "updatedAt": "2026-08-07T20:24:14.611+00:00",
    "resolvedAt": "2026-07-31T03:22:54.084+00:00",
    "provider": {
      "slug": "harness",
      "name": "Harness"
    },
    "affectedServices": [
      {
        "slug": "harness-cicd",
        "name": "CI/CD"
      }
    ],
    "links": {
      "html": "/incidents/harness-intermittent-external-network-connectivity-issues-affecting-build-vms-2026-07-29",
      "api": "/api/v1/incidents/harness-intermittent-external-network-connectivity-issues-affecting-build-vms-2026-07-29",
      "providerHtml": "/providers/harness",
      "alerts": "https://outagedeck.com/account?stack=harness&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Harness reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_harness_status",
      "kind": "official_api",
      "name": "Harness Status",
      "checkedAt": "2026-09-14T03:50:10.786+00:00",
      "stale": false,
      "officialUrl": "https://status.harness.io",
      "statusPageUrl": "https://status.harness.io"
    },
    "updates": [
      {
        "id": "update_statuspage_harness_6x15cj3h1pkr_4wczw7zl3v8v",
        "status": "investigating",
        "body": "Summary - We are intermittently facing network connectivity issues with our Build VM's unable to connect to external resources.\nWe are currently investigating the issue.",
        "createdAt": "2026-07-30T05:59:09.976+00:00"
      },
      {
        "id": "update_statuspage_harness_6x15cj3h1pkr_dszkfnw67kw4",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-07-30T08:07:02.327+00:00"
      },
      {
        "id": "update_statuspage_harness_6x15cj3h1pkr_g83tr44gc4nk",
        "status": "monitoring",
        "body": "We are continuing to monitor for any further issues.",
        "createdAt": "2026-07-30T08:07:16.308+00:00"
      },
      {
        "id": "update_statuspage_harness_6x15cj3h1pkr_y60jgpqrs0cr",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-07-31T03:22:54.084+00:00"
      },
      {
        "id": "update_statuspage_harness_6x15cj3h1pkr_g4p5g5tvq5f4",
        "status": "resolved",
        "body": "## Summary\n\nStarting on August 4, 2026, CI runners in the us-west1 and us-central1 regions intermittently experienced connection timeouts of approximately 134 seconds when reaching external services such as GitHub and Bitbucket over outbound network gateways.\n\n## Impact \n\n* CI runners in the affected regions intermittently experienced connection timeouts of approximately 134 seconds when reaching external services \\(e.g., GitHub, Bitbucket\\) over our outbound network gateways.\n* The issue was intermittent rather than constant — connections succeeded under normal load, and failures clustered during periods of high outbound traffic volume.\n* No data was lost or corrupted. This was a network-connectivity and capacity issue, not a data-integrity issue.\n* us-west1 and us-central1 were the affected regions; other regions were not impacted by this issue.\n\n## Root Cause \n\n‌\n\nOur load balancer distributes outbound traffic across multiple NAT gateways using a hashing method based on connection details \\(source/destination address and port\\). For any single connection, these details stay constant for that connection's lifetime. We had a sustainted traffic surge for a few seconds which congested the gateways\n\n‌\n\n## Action Items\n\nTo prevent such issues from happening again Harness will,\n\nIncrease outbound connection capacity on our NAT gateways by provisioning additional external network interfaces, giving each gateway a substantially larger pool of connections it can serve concurrently..",
        "createdAt": "2026-08-07T19:32:33.203+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}