{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T09:01:41.257Z"
  },
  "data": {
    "id": "incident_statuspage_harness_51nvd88ny5b1",
    "slug": "harness-fme-some-customers-are-experiencing-delays-in-scheduled-exports-of-2026-07-02-d88ny5b1",
    "title": "FME - Some customers are experiencing delays in scheduled exports of impressions",
    "summary": "FME - Some customers are experiencing delays in scheduled exports of impressions",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-02T15:48:25.545+00:00",
    "updatedAt": "2026-07-09T19:34:44.544+00:00",
    "resolvedAt": "2026-07-03T16:11:22.765+00:00",
    "provider": {
      "slug": "harness",
      "name": "Harness"
    },
    "affectedServices": [
      {
        "slug": "harness-feature-flags",
        "name": "Feature flags & FME"
      }
    ],
    "links": {
      "html": "/incidents/harness-fme-some-customers-are-experiencing-delays-in-scheduled-exports-of-2026-07-02-d88ny5b1",
      "api": "/api/v1/incidents/harness-fme-some-customers-are-experiencing-delays-in-scheduled-exports-of-2026-07-02-d88ny5b1",
      "providerHtml": "/providers/harness"
    },
    "impactSummary": "Harness reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_harness_status",
      "kind": "official_api",
      "name": "Harness Status",
      "checkedAt": "2026-07-23T08:55:04.121+00:00",
      "officialUrl": "https://status.harness.io",
      "statusPageUrl": "https://status.harness.io"
    },
    "updates": [
      {
        "id": "update_statuspage_harness_51nvd88ny5b1_n1yyx9lsv0n7",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-07-02T15:48:25.714+00:00"
      },
      {
        "id": "update_statuspage_harness_51nvd88ny5b1_p025fw9rpm5d",
        "status": "monitoring",
        "body": "We are seeing the backlogged items worked through and continuing to monitor results.",
        "createdAt": "2026-07-02T20:10:50.365+00:00"
      },
      {
        "id": "update_statuspage_harness_51nvd88ny5b1_0xdsmts1vxkq",
        "status": "monitoring",
        "body": "We are continuing to monitor results while the backlog is worked through.",
        "createdAt": "2026-07-02T23:31:22.785+00:00"
      },
      {
        "id": "update_statuspage_harness_51nvd88ny5b1_qjypfvg4jw3f",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-07-03T16:11:22.765+00:00"
      },
      {
        "id": "update_statuspage_harness_51nvd88ny5b1_slzxvn1jrwx5",
        "status": "resolved",
        "body": "**Incident Summary**\n\nHarness FME \\(Feature Management & Experimentation\\) faced substantial delays in scheduled impressions data exports on Jul 2, 2026. This issue stemmed from performance degradation within Tinybird's infrastructure, affecting query execution crucial to our export pipeline.\n\n**Root Cause**\n\nThe core issue was a temporary **performance degradation on the provider's infrastructure**. This directly impacted the metadata retrieval endpoint, which failed to return job IDs intermittently. Consequently, completed export jobs underwent repeated retries, leading to a backlog in the export queue.\n\n**Impact**\n\n* The export backlog accumulated, peaking at more than 6 hours behind the planned schedule.\n* No data loss was detected during the incident.\n\n‌\n\n**Mitigation**\n\n1. **Adjusted Temporal workflows:** Extended timeouts from ~30 to ~50 minutes and increased polling attempts from ~180 to ~300.\n2. **Expanded resource capacity.**\n3. **Traffic redirection:** Systematically shifted export workloads over to an optimized in-house cluster.\n4. **Manual intervention:** Terminated stalling workflows stuck in retry loops from failed metadata lookups.\n\n‌\n\n**Next Steps**\n\nComplete the migration of all remaining export jobs to the internal analytics cluster \\(In progress\\).",
        "createdAt": "2026-07-09T19:24:01.952+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}