{
  "meta": {
    "version": "v1",
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      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
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    "generatedAt": "2026-10-02T23:55:52.568Z"
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  "data": {
    "id": "incident_statuspage_harness_56bz1nnzmrbx",
    "slug": "harness-ci-linux-cloud-vm-networking-issues-intermittent-2026-09-29",
    "title": "CI Linux Cloud VM Networking issues - intermittent",
    "summary": "CI Linux Cloud VM Networking issues - intermittent",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-09-29T18:45:42.188+00:00",
    "updatedAt": "2026-10-02T22:44:11.913+00:00",
    "resolvedAt": "2026-09-29T22:01:33.596+00:00",
    "provider": {
      "slug": "harness",
      "name": "Harness"
    },
    "affectedServices": [
      {
        "slug": "harness-cicd",
        "name": "CI/CD"
      }
    ],
    "links": {
      "html": "/incidents/harness-ci-linux-cloud-vm-networking-issues-intermittent-2026-09-29",
      "api": "/api/v1/incidents/harness-ci-linux-cloud-vm-networking-issues-intermittent-2026-09-29",
      "providerHtml": "/providers/harness",
      "alerts": "https://outagedeck.com/account?stack=harness&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Harness reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_harness_status",
      "kind": "official_api",
      "name": "Harness Status",
      "checkedAt": "2026-10-02T23:50:11.567+00:00",
      "stale": false,
      "officialUrl": "https://status.harness.io",
      "statusPageUrl": "https://status.harness.io"
    },
    "updates": [
      {
        "id": "update_statuspage_harness_56bz1nnzmrbx_6sm28qj6y5rs",
        "status": "investigating",
        "body": "We are currently investigating this issue.",
        "createdAt": "2026-09-29T18:45:42.337+00:00"
      },
      {
        "id": "update_statuspage_harness_56bz1nnzmrbx_9qt00fcg8dw2",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-09-29T21:55:24.912+00:00"
      },
      {
        "id": "update_statuspage_harness_56bz1nnzmrbx_j2rjtk87hc10",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-09-29T22:01:33.596+00:00"
      },
      {
        "id": "update_statuspage_harness_56bz1nnzmrbx_c16451w0vz6q",
        "status": "resolved",
        "body": "### Summary\n\nBetween approximately **11:37 AM and 3:01 PM PDT \\(18:37–22:01 UTC\\) on September 29, 2026**, customers using Harness CI self-hosted Linux cloud runners in **prod1/prod2 \\(us-west1\\)** experienced intermittent networking failures during pipeline execution — primarily Git/network timeouts when fetching source code. \n\n**Root Cause**\n\nThis was primarily due to saturation of our NAT which was futher exacerbated by a temporary cloud provider compute capacity, preventing new VM provisioning there.\n\n### Impact\n\n* Customers running self-hosted Linux CI builds in us-west1 saw **intermittent build/pipeline failures**, not a full outage.\n* Observed customer-facing errors included Git fetch timeouts, e.g. `Failed to connect to github.com port 443: Connection timed out` \n\n**Remediation**\n\n* **Immediate:** Rebalanced ARM build-VM load from the saturated us-west1 path toward central1 \\(partially limited by central1 capacity\\); restarted the affected Cloud NAT gateways, which stabilized pipeline networking.\n\n**Action Items**\n\n1. Secure additional NAT gateway/IP capacity \\(In progress\\)\n2. Improve NAT saturation detection and alerting ahead of customer impact.\n3. Evaluate cross-region capacity contingencies so a single region's compute shortage doesn't block failover mitigation.",
        "createdAt": "2026-10-02T22:40:35.762+00:00"
      }
    ],
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}