{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-13T13:42:56.903Z"
  },
  "data": {
    "id": "incident_statuspage_grafana_txcxl9sxxqm9",
    "slug": "grafana-complete-outage-in-prod-me-central-1-2026-03-02",
    "title": "Complete outage in prod-me-central-1",
    "summary": "Complete outage in prod-me-central-1",
    "status": "resolved",
    "severity": "critical",
    "startedAt": "2026-03-02T06:43:29.211+00:00",
    "updatedAt": "2026-06-17T09:58:13.806+00:00",
    "resolvedAt": "2026-06-17T09:58:13.79+00:00",
    "provider": {
      "slug": "grafana",
      "name": "Grafana Cloud"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/grafana-complete-outage-in-prod-me-central-1-2026-03-02",
      "api": "/api/v1/incidents/grafana-complete-outage-in-prod-me-central-1-2026-03-02",
      "providerHtml": "/providers/grafana"
    },
    "impactSummary": "Grafana Cloud reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_grafana_status",
      "kind": "official_api",
      "name": "Grafana Cloud Status",
      "checkedAt": "2026-07-13T13:40:43.95+00:00",
      "officialUrl": "https://status.grafana.com",
      "statusPageUrl": "https://status.grafana.com"
    },
    "updates": [
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_6b50x2znw2pq",
        "status": "investigating",
        "body": "We are seeing elevated write and read path errors in prod-me-central-1, due to an on-going AWS UAE data center issue. We will provide further updates accordingly.",
        "createdAt": "2026-03-02T06:43:29.331+00:00"
      },
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_76t7gl4q197k",
        "status": "investigating",
        "body": "We are observing write and read outage errors across all databases (metrics, logs, traces) in prod-me-central-1, due to an on-going AWS UAE data center issue. We will provide further updates accordingly.",
        "createdAt": "2026-03-02T08:14:09.01+00:00"
      },
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_p994rv0m5tmk",
        "status": "investigating",
        "body": "We are observing write and read outage errors across all databases (metrics, logs, traces) in prod-me-central-1, due to an on-going AWS UAE data center issue. We will provide further updates accordingly.",
        "createdAt": "2026-03-02T08:21:28.994+00:00"
      },
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_9qx2zsq0gy5z",
        "status": "investigating",
        "body": "We are updating this incident to reflect a complete outage in prod-me-central-1, due to an on-going AWS UAE data center issue. We will provide further updates accordingly.",
        "createdAt": "2026-03-02T08:36:15.741+00:00"
      },
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_mj7p5g83cfqd",
        "status": "investigating",
        "body": "Customers are recommended to configure a new blank stack in an alternative Grafana Cloud region and to reconfigure their clients (such as Grafana Alloy) to send telemetry to that region, Fleet Management can be used for this purpose https://grafana.com/docs/grafana-cloud/send-data/fleet-management/introduction/",
        "createdAt": "2026-03-02T10:04:23.572+00:00"
      },
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_1gfv7f8r63z9",
        "status": "investigating",
        "body": "AWS are recommending that affected customers move workloads to alternate regions https://health.aws.amazon.com/health/status and we are recommending the same.\n\nCustomers who are impacted and who cannot wait for a restoration of service are asked to:\n1. Create a Grafana Cloud stack in an alternate region \n2. Update clients to send telemetry to the new region, if using Grafana Alloy then you can use Fleet Management https://grafana.com/docs/grafana-cloud/send-data/fleet-management/introduction/\n3. If your instance remains available and you have not configured your dashboards as code, then you may be able to use `grafanactl` to migrate dashboards https://grafana.com/docs/grafana/latest/as-code/observability-as-code/grafana-cli/grafanacli-workflows/ https://grafana.github.io/grafanactl/ \n\nWe will provide updates when we have them, but we do not have an expected resolution time at this point.",
        "createdAt": "2026-03-02T10:31:13.605+00:00"
      },
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_kz6xpww6p61f",
        "status": "investigating",
        "body": "Please continue to refer to the AWS status page for more detailed updates specific to AWS.\nhttps://health.aws.amazon.com/health/status\n\nAWS are recommending that affected customers move workloads to alternate regions, and we are recommending the same.\n\nCustomers who are impacted and who cannot wait for a restoration of service are asked to:\n1. Create a Grafana Cloud stack in an alternate region \n2. Update clients to send telemetry to the new region, if using Grafana Alloy then you can use Fleet Management https://grafana.com/docs/grafana-cloud/send-data/fleet-management/introduction/\n3. If your instance remains available and you have not configured your dashboards as code, then you may be able to use `grafanactl` to migrate dashboards https://grafana.com/docs/grafana/latest/as-code/observability-as-code/grafana-cli/grafanacli-workflows/ https://grafana.github.io/grafanactl/ \n\nWe are continuing to work with our CSP at this time, and will provide updates as they are available.",
        "createdAt": "2026-03-02T22:18:17.705+00:00"
      },
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_t5f1by3hyhb0",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-03-04T10:28:35.501+00:00"
      },
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_4hn1ldlj40dn",
        "status": "investigating",
        "body": "We are actively monitoring the situation, but at this time there are no new updates to share. The next update will be provided once we have more information to share. Please reach out to our Support team if you have any questions.",
        "createdAt": "2026-03-04T22:22:30.761+00:00"
      },
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_fz3bqht8rsgf",
        "status": "investigating",
        "body": "We have not received any further updates from AWS at this time. However, we are actively monitoring the outage and will provide additional information as it becomes available. \nAlso, please continue to refer to the AWS status page for more detailed updates.\nhttps://health.aws.amazon.com/health/status\n\nAll the guidance previously included about stack migration is still relevant. Please reach out to our Support team if you have any questions.",
        "createdAt": "2026-03-19T12:13:47.842+00:00"
      },
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_mz9wkvh0gr9r",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-04-20T15:11:46.36+00:00"
      },
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_6cxzsr2gqzk9",
        "status": "investigating",
        "body": "We do not have any additional updates to share at this time. Our team is actively monitoring the situation and will provide further information as it becomes available.\n\nIn the meantime, please continue to refer to the AWS Status Page for the most detailed and up-to-date information.",
        "createdAt": "2026-05-13T21:59:07.097+00:00"
      },
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_nsb7nwplxgmc",
        "status": "investigating",
        "body": "AWS UAE - prod-me-central-1: Public Probe checks might suffer degraded experience. We recommend migrating checks from the UAE probe to the next nearest probe suitable for your use case.",
        "createdAt": "2026-05-21T11:41:28.758+00:00"
      },
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_yv41vmnfs9xl",
        "status": "investigating",
        "body": "The TLS certificates serving prod-me-central-1 endpoints expire on May 30, 2026. Replacement certificates have been imported, but the ongoing AWS regional incident is preventing them from propagating to all load balancer nodes, so customers may see certificate errors after that date until AWS restores normal operation.\n\nWe do not have any additional updates to share at this time. Our team is actively monitoring the situation and will provide further information as it becomes available.\n\nIn the meantime, please continue to refer to the AWS Status Page for the most detailed and up-to-date information.",
        "createdAt": "2026-05-27T17:10:51.182+00:00"
      },
      {
        "id": "update_statuspage_grafana_txcxl9sxxqm9_60cdwhg4yvlc",
        "status": "resolved",
        "body": "Following our ongoing communications regarding the complete outage in prod-me-central-1, we are now closing this incident.\nAs noted in the latest AWS update, the Middle East (UAE) region (ME-CENTRAL-1) has suffered significant damage and restoration is expected to take several months. We strongly recommend all affected customers migrate workloads to an alternate Grafana Cloud region as soon as possible.\n\nIf you have not already done so, please follow the migration steps outlined in our previous updates:\n1. Create a Grafana Cloud stack in an alternate region\n2. Update clients to send telemetry to the new region, if using Grafana Alloy then you can use Fleet Management https://grafana.com/docs/grafana-cloud/send-data/fleet-management/introduction/\n3. If your instance remains available and you have not configured your dashboards as code, then you may be able to use `grafanactl` to migrate dashboards https://grafana.com/docs/grafana/latest/as-code/observability-as-code/grafana-cli/grafanacli-workflows/ https://grafana.github.io/grafanactl/\n\nFor further details, please refer to the AWS incident communication directly: https://health.aws.amazon.com/health/status\nPlease reach out to our Support team if you need any assistance with the above - https://grafana.com/profile/org#support\nWe will continue to monitor the situation and update the incident once circumstances change.",
        "createdAt": "2026-06-17T09:58:13.79+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}