{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-19T12:06:14.963Z"
  },
  "data": {
    "id": "incident_statuspage_goto_vsgkfyc9cj49",
    "slug": "goto-logmein-rescue-pro-and-central-issue-downloading-rescue-and-pro-central-2026-05-13-fyc9cj49",
    "title": "LogMeIn Rescue, Pro, and Central - Issue downloading Rescue and Pro/Central applets",
    "summary": "LogMeIn Rescue, Pro, and Central - Issue downloading Rescue and Pro/Central applets",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-05-13T18:58:09.47+00:00",
    "updatedAt": "2026-05-14T02:22:48.926+00:00",
    "resolvedAt": "2026-05-14T02:22:48.908+00:00",
    "provider": {
      "slug": "goto",
      "name": "GoTo"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/goto-logmein-rescue-pro-and-central-issue-downloading-rescue-and-pro-central-2026-05-13-fyc9cj49",
      "api": "/api/v1/incidents/goto-logmein-rescue-pro-and-central-issue-downloading-rescue-and-pro-central-2026-05-13-fyc9cj49",
      "providerHtml": "/providers/goto"
    },
    "impactSummary": "GoTo reported a major event for the affected tracked services.",
    "source": {
      "id": "source_goto_status",
      "kind": "official_api",
      "name": "GoTo Status",
      "checkedAt": "2026-07-19T12:00:05.56+00:00",
      "officialUrl": "https://status.goto.com",
      "statusPageUrl": "https://status.goto.com"
    },
    "updates": [
      {
        "id": "update_statuspage_goto_vsgkfyc9cj49_7yymd6wjbyl7",
        "status": "investigating",
        "body": "We are actively investigating reports that some LogMeIn Rescue and Central customers may be experiencing issues downloading the applet to start or join remote sessions. \n\nOur engineers are working to identify the issue and will provide another update shortly.",
        "createdAt": "2026-05-13T18:58:09.595+00:00"
      },
      {
        "id": "update_statuspage_goto_vsgkfyc9cj49_hf5m90jv44t8",
        "status": "identified",
        "body": "Our engineers have identified the issue and are now actively working towards a resolution.\n\nWe will provide another update shortly.",
        "createdAt": "2026-05-13T19:22:39.084+00:00"
      },
      {
        "id": "update_statuspage_goto_vsgkfyc9cj49_vrl5wblshr2d",
        "status": "identified",
        "body": "Our engineers are continuing to work on this issue and continue to work towards a resolution.\n\nWe will provide another update shortly.",
        "createdAt": "2026-05-13T20:04:01.834+00:00"
      },
      {
        "id": "update_statuspage_goto_vsgkfyc9cj49_0hvzvv11939z",
        "status": "identified",
        "body": "Our engineers are continuing to work on isolating the source of this issue. Due to its intermittent nature, trying again can allow to establish a proper connection. \n\nWe will provide another update shortly.",
        "createdAt": "2026-05-13T21:13:44.585+00:00"
      },
      {
        "id": "update_statuspage_goto_vsgkfyc9cj49_gb7m6rvpmksh",
        "status": "monitoring",
        "body": "A potential fix was applied to resolve the issue, and we are continuing to monitor for stability.\n\nWe will continue monitoring the situation and provide a final update shortly.",
        "createdAt": "2026-05-13T22:28:38.39+00:00"
      },
      {
        "id": "update_statuspage_goto_vsgkfyc9cj49_rwtf3p4znst9",
        "status": "identified",
        "body": "Our engineers are still seeing some intermittent issues after the fix and are continuing to investigate those. We will provide a status update once we have further information.\n\nWe will provide another update shortly.",
        "createdAt": "2026-05-13T22:40:44.081+00:00"
      },
      {
        "id": "update_statuspage_goto_vsgkfyc9cj49_sjpdshspwcv4",
        "status": "identified",
        "body": "We are continuing to work towards a resolution to ensure stability in starting and joining sessions. \n\nWe will provide another update shortly.",
        "createdAt": "2026-05-14T00:37:34.467+00:00"
      },
      {
        "id": "update_statuspage_goto_vsgkfyc9cj49_c14vj5czr8gs",
        "status": "identified",
        "body": "Our engineers have identified a plan to get back the system to stustained stability and are starting to execute on it. \n\nWe will provide another update shortly.",
        "createdAt": "2026-05-14T01:12:28.507+00:00"
      },
      {
        "id": "update_statuspage_goto_vsgkfyc9cj49_h5p6zskwhp0p",
        "status": "identified",
        "body": "Our engineers are executing on the established plan to get back the system to prolonged stability\n\nWe will provide another update shortly.",
        "createdAt": "2026-05-14T02:03:06.465+00:00"
      },
      {
        "id": "update_statuspage_goto_vsgkfyc9cj49_3z6k4pzjcvh6",
        "status": "monitoring",
        "body": "Our engineers have corrected the issue and we are confirming that all services are functional.\n\nWe will continue monitoring the situation and provide a final update shortly.",
        "createdAt": "2026-05-14T02:12:29.174+00:00"
      },
      {
        "id": "update_statuspage_goto_vsgkfyc9cj49_lt715kp83vth",
        "status": "resolved",
        "body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
        "createdAt": "2026-05-14T02:22:48.908+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}