{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-02T19:02:42.193Z"
  },
  "data": {
    "id": "incident_statuspage_goto_4zyz79fvdxzf",
    "slug": "goto-logmein-rescue-and-g2ars-v5-new-session-fails-2026-10-28",
    "title": "LogMeIn Rescue and G2ARS v5 - new session fails",
    "summary": "LogMeIn Rescue and G2ARS v5 - new session fails",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-28T18:38:33.893+00:00",
    "updatedAt": "2026-10-28T21:22:39.697+00:00",
    "resolvedAt": "2026-10-28T21:22:39.665+00:00",
    "provider": {
      "slug": "goto",
      "name": "GoTo"
    },
    "affectedServices": [
      {
        "slug": "goto-remote-support",
        "name": "Remote Support & Access"
      }
    ],
    "links": {
      "html": "/incidents/goto-logmein-rescue-and-g2ars-v5-new-session-fails-2026-10-28",
      "api": "/api/v1/incidents/goto-logmein-rescue-and-g2ars-v5-new-session-fails-2026-10-28",
      "providerHtml": "/providers/goto",
      "alerts": "https://outagedeck.com/account?stack=goto&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "GoTo reported a major event for the affected tracked services.",
    "source": {
      "id": "source_goto_status",
      "kind": "official_api",
      "name": "GoTo Status",
      "checkedAt": "2026-11-02T19:00:13.435+00:00",
      "stale": false,
      "officialUrl": "https://status.goto.com",
      "statusPageUrl": "https://status.goto.com"
    },
    "updates": [
      {
        "id": "update_statuspage_goto_4zyz79fvdxzf_mp22v10zyq5b",
        "status": "investigating",
        "body": "We are actively investigating reports that some LogMeIn Rescue and G2ARS v5 customers may be experiencing attended session not starting and unattended devices not deployed.\n\nOur engineers are working to identify the issue and will provide another update shortly.",
        "createdAt": "2026-10-28T18:38:33.994+00:00"
      },
      {
        "id": "update_statuspage_goto_4zyz79fvdxzf_dzw32klzw55q",
        "status": "identified",
        "body": "Our engineers have identified the issue and are now actively working towards a resolution.\n\nIn the meantime, customers can retry their action as a workaround.\n\nWe will provide another update once new information is available.",
        "createdAt": "2026-10-28T18:59:28.92+00:00"
      },
      {
        "id": "update_statuspage_goto_4zyz79fvdxzf_njnc0f856793",
        "status": "identified",
        "body": "Our engineers are still actively working towards a resolution with our solution provider.\n\nWe will provide another update shortly.",
        "createdAt": "2026-10-28T19:58:26.134+00:00"
      },
      {
        "id": "update_statuspage_goto_4zyz79fvdxzf_lg7qqf9g5vkf",
        "status": "monitoring",
        "body": "Our engineers have corrected the issue and we are seeing signs of improvement.\n\nWe will continue monitoring the situation closely and provide a final update.",
        "createdAt": "2026-10-28T20:19:42.601+00:00"
      },
      {
        "id": "update_statuspage_goto_4zyz79fvdxzf_387rkj8q2xqr",
        "status": "resolved",
        "body": "We have confirmed that the issue has been resolved and that all systems are 100% operational.\n\nWe will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.",
        "createdAt": "2026-10-28T21:22:39.665+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}